Printer paper jam - terminal?

~Chameleon~

I have an HP Photosmart all-in-one printer which recently suffered a paper jam after loading up the cartridge with new paper. In an effort to retrieve said paper it has torn off leaving a small amount stuck in the inner section.

There doesn't appear to be a button to press that will allow the paper to be released and any attempt at trying to load a new piece to try to move said blockage creates strange clicking noises as if the whole process is somehow jammed

It looks as though the whole innards may need to be taken apart in order to get the paper out - possibly a job for a technical expert? - or is that not possible and do I now have a dead printer on my hands?

cooper1303

well i have a lexmarks printer . . i know it would be different make to yours but mine you can lift the front bit and any paper whats stuck you can easy pull it out . . .

TonyLisaP

paperjams are very rarely terminal. Have you got any tweezers that you can get hold of the paper with?

~Chameleon~

I've tried with tweezers on the tiny bits that are still visible but it just results in more tearing as there's not enough to grab a hold of. It's well and truly stuck inside the bit where it actually prints and I can't see any way in getting it out without taking the whole thing apart, not something I'm comfortable with doing, even if it is possible

~Chameleon~

cooper1303 wrote: »

well i have a lexmarks printer . . i know it would be different make to yours but mine you can lift the front bit and any paper whats stuck you can easy pull it out . . .

I have lifted up the lid to get inside the bit where the print cartridges are, which is where it's stuck, but as I said above, there's not enough visible to grab a hold of to pull out.

unrich

take off every available cover, take the cartridges out, turn off and remove the power.

try finding a cog or try turning a platten with your fingers.
usually there is a cog or some part you can rotate slightly with your fingers or a finger nail. this may advance the jam out a little and allow you a better grip on the paper.

don't go poking anything sharp in there, no screwdrivers, pencils, pens etc.

if you can find a pair of clean needle nose pliers they may help in grabbing the paper firmly. Often a combination of turning the cogs and firmly pulling the corner of the paper works.

sometimes a small bit of paper gets stuck to the side of the ink cart carriage and it gets compressed into the side as the carriage wizzes up and down. The carriage can't do its full sweep and causes an error. Pull the cartridge away from the side (if its there) and just check for loose/compressed paper.

A comressed air blower may also help.

I guess a shop would charge £5-10 to remove a jam. Its a 5-10 minute job.