The Homebase Cop-out E Mail

alanshave

Oh well, I think i've given up all hope . Still I decided I may as well send Argos a decent email back and see what they say. I expect they will tell me where to get off! Anyway it read as follows:

To Whom It May Concern,

Thanks for your email to let me know of your mistake. However I understand your terms and conditions state that you would give me the option of cancelling my order or purchasing the item's at the correct price. I was unfortunately never given an option and it almost seems that ARG only respect their T&C's when it suits them best.

Secondly I would ask Argos to immediately return my £125.91. As I am sure you can understand this is a large amount of money for a student to spend, especially in return for no goods whatsoever. I have therefore been in communication with the National Union of Students (NUS) as to the legality of debiting my money when ARG had no intention of ever supplying the product. They have put me in touch with their contract law solicitor who has provided me with legal help (and will continue to do so) free of charge.

I would presume that ARG are going to offer me some sort of goodwill gesture to apoligise for the inconvenience that I have been caused. This only seems morally right considering the situation that has arisen through no fault of my own.


Yours Sincerely,

---

You don't actually think i contacted the NUS or a solicitor! Do You?

redfox

This thread will be locked now so we don't have too many threads on the same subject on the go. The continuing Argos/Homebase 49p telly discussion can be found here