The Homebase Cop-out E Mail

trevor_john

Here we gho guys it looks as if Homebase have started the cancelled e mails.Here is my copy so this is what/all you will get.



Bush 28" Widescreen Integrated TV & DVD Recorder

I refer to your order for the above product and thank you for placing an order with Homebase.co.uk.

Unfortunately there were was an accidental error on the price shown on our website for this product during the period from midnight on 27th August to 0700 on 28th August, which caused the product to be advertised for £0.49 rather than the correct price of £349.99. This error has now been rectified and in accordance with Condition 4.2 of our Website Terms I am writing to advise you of this problem.

We have therefore had to reject all orders placed at the incorrect price in accordance with Condition 2.3 of our Website Terms and conditions and with regret we cannot accept your order.

On behalf of Homebase I apologise for the inconvenience caused and can assure you that we have initiated the refund process and where any charges have been debited to your payment card, they will be fully refunded as soon as possible.

Thank you again for your custom with Homebase.

Yours faithfully

Mari-Ann Wiggin
ARG Contact Centre Manager

love2save

Just got mine too...oh well...expected it!

redfox

moving to It's Gone as follow up threads shouldn't be posted on Grabbit

lush_walrus

Don't you think its fair enough really, errors are made arent they?

mirandamayhem

but should mistakeslike this be allowed to happen with nothing being done to change them?

can open.......

mncollyer

Got the email this morning which was a suprise as at the weekend i was told my card had been declined even though there was more than enough funds available

Midas

mncollyer wrote:

Got the email this morning which was a suprise as at the weekend i was told my card had been declined even though there was more than enough funds available

If your card was declined for a 49p transaction you maybe should look into that!

xFlake

Got mine too

Oh well!

lush_walrus

mirandamayhem wrote:

but should mistakeslike this be allowed to happen with nothing being done to change them?

can open.......

But hasnt something been done? A day after the error has been made Homebase have contacted everyone involved and let them know the circumstances. I think if that is the case then they have been very efficient in rectifying any misunderstanding.

mirandamayhem

oh i'm just being devils advocate.
I do think online ordering rights need to be clarified, but i don't think this is the case that will cause that to happen.
What i do find bizarre is that the cancellation emails are going through at the same time money is being taken. That is something i cannot fathom.
For me it isn't a case of greed. It's being married to a trading standards officer, who has to deal with endless complaints because of the grey area of online retail law, and wanting some final, once and for all clarification on where a contract actually does begin. Hopefully that would put an end to these regular incorrect prices and the taking of orders that cannot be fulfilled, and so on and so forth.
Ho hum!

saveapenny

personall I think something should be done about companies doing this.
There is nothing stopping them missprices delibratly just for the advertising value.
You only have to look at how much FREE advertising HomeBase and Argos have had out of this to see that its got to be worth it for them