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I need help please - outlook

Merlot
Merlot Posts: 1,890 Forumite
I tried to email some photos to my parents this morning and the email got bounced back stating the file was too big 14MB, and now if I go into Outlook it hangs and I am unable to delete this email, any suggestions? I tried restoring the system back to yesterday and that worked but the email is still there, and I cannot do anything at all, it hangs.

I would most appreciate your help.

Merlot.x.
"Wisdom doesn't automatically come with old age. Nothing does, except wrinkles. It's true, some wines improve with age. But only if the grapes were good in the first place." — Abigail Van Buren

Comments

  • ronben
    ronben Posts: 71 Forumite
    Just delete the mail message from the Outbox, if your ISP has webmail see if its their and delete it also.
  • isofa
    isofa Posts: 6,091 Forumite
    You could try running the InBox repair too, SCANPST on it.

    Details here: http://support.microsoft.com/kb/287497

    If you are running Windows XP Scanpst will be located somewhere like:

    "C:\Program Files\Common Files\System\Mapi\xxxx\NT\SCANPST.EXE

    where xxxx are digits such as 1033
  • Merlot
    Merlot Posts: 1,890 Forumite
    ronben,

    thanks for that, I have tried that, I have deleted from webmail (pipex) but I cannot delete or for that matter do anything in outlook, it hangs.

    Merlot.x.
    "Wisdom doesn't automatically come with old age. Nothing does, except wrinkles. It's true, some wines improve with age. But only if the grapes were good in the first place." — Abigail Van Buren
  • isofa
    isofa Posts: 6,091 Forumite
    Merlot wrote: »
    ronben,
    thanks for that, I have tried that, I have deleted from webmail (pipex) but I cannot delete or for that matter do anything in outlook, it hangs.
    Merlot.x.

    Did you try the inbox repair tool?
  • Merlot
    Merlot Posts: 1,890 Forumite
    Thats for asking, but I have tried that several times and I have located the 1033 and scanned the files but it is stating that the repair cannot be done as the application is already open, which it is not.

    Any other suggestions?
    "Wisdom doesn't automatically come with old age. Nothing does, except wrinkles. It's true, some wines improve with age. But only if the grapes were good in the first place." — Abigail Van Buren
  • ronben
    ronben Posts: 71 Forumite
    Start in safe mode with no networking and then try a delete.
  • Merlot
    Merlot Posts: 1,890 Forumite
    I have tried safe mode as well, but still cannot do anything in Outlook, it still hangs, my OH is trying to sort it out now, so far we have spent 11 hours and it still isn't working, we are going to delete/remove outlook and reload it, we have no other choice, I cannot justify spending more time on it.

    Thank you for your help.

    Merlot.x.
    "Wisdom doesn't automatically come with old age. Nothing does, except wrinkles. It's true, some wines improve with age. But only if the grapes were good in the first place." — Abigail Van Buren
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