Useless Mercedes

MoneysavingQ

Yes - think I'll have to cut my losses soon...Also another stupid thing I did was extended the warranty to another year in August 2007, costing me GBP800......If I sell the car that warranty will be useless??
I had an E class before and it was ok for quite a few years.....

Saw this article in the Forum " Advice on Sale Of Goods Act 1979 (Me against Mercedes Benz) "
Hi all
Firstly, I couldn't really work out where to post this, so if I have posted it in the wrong place, please moderator feel free to move this post to the correct place.
Anyway, here's my problem:
I bought a car 9 months ago from a Mercedes-Benz dealer called Mercedes-Benz Manchester Central. Since I have had the car I have had nothing but trouble with it (all electrical problems). I even have lots of reports from Mercedes breakdown which proves the faults. I even have a letter from Mercedes saying that they acknowledge the problems but will still keep repairing it under the terms of my warranty. Here's my story:

I bought my used Mercedes (1 year old) for £17,000 (Cash) last September, from a garage called Mercedes-Benz Manchester Central.

Since the purchase date, my car has been in for repair to various electrical systems on 9 seperate occasions. On each occasion, Mercedes have acknowledged the faults and fixed them free of charge under my warranty.

I got fed up of this and wrote to the president of Mercedes-Benz UK head office at Milton Keynes. In the letter I told them how dissatisfied I was with the car and that I wanted them to exchange the car for another Mercedes-Benz. After being advised by a friend I wrote that "I do not seek a refund. All I ask is that you exchange this car for another car of the same age/status etc" The friend told me to put this so I could prove at a later date that my request was not unreasonable.

Anyway, the reply (28 days later) was astonishing! It was a short, curt discourteous reply telling me my contract was with the dealership (Mercedes-Benz Manchester Central), not them Daimler Chrysler UK Ltd (who own Mercedes-Benz). I contacted trading standards and consumer direct and both organisations have told me I have a strong case for an exchange vehicle because the amount of repairs (9) within the first year could be seen as unreasonable. So, I wroteto head office again, and today I have just received another letter with the paragraph

'We understand that you have taken advice from Trading Standards and Consumer Direct and that you are requesting a vehicle exchange under the sale of goods act 1979. We must therefore inform you that under this act your request is a contract of sale issue and is a matter between you and your supplying retailer'

This letter and the other one leave a bad taste!

Can anybody advise me on my next step?

Is this correct that my contract is with the dealership, even though they only sell the cars and don't manufacture them? Surely the manufacturer should bear some responsibility.

Bearing in mind that previously the dealership contacted me a few weeks ago on their own steam, saying ' We may have an exchange car, but it would be impossible to get you one in the same condition, with the same mileage, same colour etc. The only one similar is £3000 extra, because it's newer and has more kit" So, you see I'm stuck! I broke the bank for the car, and I just don't have £3000 extra. I feel stuck!

Where do I go from here?

UNFORTUNATELY THE SITUATION IS NOT DIS-SIMILAR TO MINE.............

goldspanners

the terms of sale are always with the dealer you purchase from not the manufacturer.unless you bought it directly from the manufacturer.

if you buy a cheap suit from george in asda do you phone up the sweat shop in china it was manufactured in when it tears?

no,you return it to where you got it,asda,the dealer.