Beware Hanspree!!

MrsE_2

sticher wrote: »

Rang them and was told the tv needs to be in a box - I have no box - can't take it without box - what can I do - can buy one from their carrier for..... 35 pounds PLUS VAT!!! I said I didn't want to pay so would source a box from elsewhere - to be told I couldn't book a collection until i have a box!!! I was told this was all in the details of my warranty!

After I got off the phone, I checked the warranty and realised I supposedly have an ON SITE EXCHANGE - tried to ring back but of course they are now closed! So it won't be until after the weekend that anything happens now!

If people kept the boxes of everything they bought they would not fit themselves into their houses, they would be like junk yards.
We got a 42 inch plasma, can you imagine the box size it came it:rotfl:

Iamthesmartestmouthonmse must live in steptoes yards, if he keeps everything "just in case":D

jeannieblue

Good one MrsE

Torby

just out of curiosity, why were you dealing with Hanspree, did you buy direct from them?....If bought from a retailer, I would be expecting them to sort it out.