laptop windows help

angelbreeze

i know nothing about computers,so hope someone can help
my son's laptop won't work when he switches it on,think it must be something to do with windows he has windows xp.
a blue screen flashes up and says the following

a problem hsa been detected and windows has been shut down,to prevent damage to your computer

unmountable boot volume

if this is the first time you have seen this stop error screen,restart your computer.if this screen appears again follow these steps.
check to make sure any new software or hardware is properly installed.
if this is a new installation ask your hardware or software manufacturer for any windows updates you might need.if problem continues disable or remove any newly installed hardware or software,disable bios memory options such as caching or shadowing.
if you need to use safe mode to remove or disable components,restart your computer,press f8 to select advanced startup options,
and then select safe mode.
then a screen with different modes comes up, and he has tried starting in different modes,but no luck
anyone any ideas

albertross_2

If you have the XP CD, boot from it, and try recovery console, and

chkdsk c: /r

angelbreeze

we haven't got a xp disc,thought about that and my son has looked at them on e bay.so we will get one then.
thanks

albertross_2

Could you borrow one?

angelbreeze

the one on e bay is £2.99 including postage and we all have xp,so it would probably come in handy.and if it doesn't work it's not cost us loads.

gooner045

that will be a boot disc for £2-99 not a copy of xp

TechTerry

Windows XP is around £50 last time i checked. Looks like you need to reformat your computer as their has become some sort of corruption.

Some more infomation here: http://support.microsoft.com/kb/555302

Good luck.

TonyLisaP

Something like hirens bootcd maybe of use to you. it can recover situations like this, though it isn't guaranteed. Do a google search for it.

totalsolutions

Any good to you - www.bootdisc.com

angelbreeze

oh so the boot disc off e bay probably won't sort it then.
don't fancy forking £50 out. kids :mad:

TonyLisaP

Where did you get XP from in the first place? If it came preinstalled you should have got some disks with the machine.