Primus charging for unanswered mobile calls

cheggers

Is that right my Mrs calls my mobile once, then when shows up on the phone I know to call home back.

Got this months Primus Bill and they are charging me £0.13 for each unanswered calls to my mobile, is that right??

cheggers

Any help on this one???

BexTech

No it's not right.

Sure there's no voicemail on the mobile kicking in when out of service?

It's best to ensure voicemail is switched off if you are going to do this trick as the mobile only needs to lose signal for a few seconds and someone to ring at that moment for voicemail to kick in.

cheggers

The mobile has no voicemail, the mrs lets it ring once so I then know the call her back.

Only problem is primus are now charging 0.13 and the calls is not even an answered call.

Heinz

cheggers wrote: »

The mobile has no voicemail, the mrs lets it ring once so I then know the call her back.

Only problem is primus are now charging 0.13 and the calls is not even an answered call.

Use 18185 instead then.

BexTech

Just wondering if you are on o2 and have their O2CallAlert service active?

http://www.o2.co.uk/services/messaging/o2callalert/howtogetstarted

...
If you're on another call, your mobile's switched off, you're out of coverage or you just don't get to it in time, O2CallAlert will tell you your caller's number and the last time they called so you can call them back.
...
O2CallAlert users pay nothing to receive the SMS either in the UK or whilst abroad. Callers to an O2CallAlert user will be charged as per their standard tariff rate for a mobile terminated call, unless their number is withheld (when they will not be charged for the call).

Buzby

Afraid - the fee IS correct. Your carrier is charging for delivering the call to the distant (mobile) network. It doesn't matter if the call isn;t answered, the call handover to the mobile network triggers the call charging. The mobile network charges for delivering (or attempting) to deliver the call to the mobile. The fact the phone rung and the numver information of the calling party is displayed is enough to permit the charge for a successful attempt. It it fair...? Well, about as fair as using the two networks to make a call you had no intention of completing!

Heinz

Buzby wrote: »

Afraid - the fee IS correct. Your carrier is charging for delivering the call to the distant (mobile) network. It doesn't matter if the call isn;t answered, the call handover to the mobile network triggers the call charging. The mobile network charges for delivering (or attempting) to deliver the call to the mobile. The fact the phone rung and the numver information of the calling party is displayed is enough to permit the charge for a successful attempt.

I have no idea whether that is the case or not with Primus but it certainly isn't with 18185.

BexTech

Buzby wrote: »

Afraid - the fee IS correct. Your carrier is charging for delivering the call to the distant (mobile) network. It doesn't matter if the call isn;t answered, the call handover to the mobile network triggers the call charging. The mobile network charges for delivering (or attempting) to deliver the call to the mobile. The fact the phone rung and the numver information of the calling party is displayed is enough to permit the charge for a successful attempt. It it fair...? Well, about as fair as using the two networks to make a call you had no intention of completing!

This is incorrect.

T-Mobile & Orange have never charged for a call unless it is answered by a human being or voicemail system.

Many Many years back o2 (when Cellnet) and Vodafone used to charge as soon as your call was accepted by the network and that meant paying to listen to a ringing tone, paying to listen to a busy tone / message, paying to listen to the message the phone is switched off / not available etc, but that changed a long time ago when the then OFTEL forced the mobile operators not to charge unless the call was connected.

Not sure how o2 are now getting away with this O2CallAlert. Both Vodafone and Orange don't charge the caller.

I don't use voicemail myself because I don't find it fair on my callers to pay not to reach me. They certainly don't get charged for me not answering etc.