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Lenovo laptop on-board recovery has corrupt files

My daughter bought a Lenovo laptop last September - I didn't realise that there are no back-up disks until it was too late. Her hard drive is corrupted - I can't get into system restore or the Lenovo Care. Will Lenovo send me the disks I need? i have asked Dabs for the support number.

Comments

  • TonyLisaP
    TonyLisaP Posts: 505 Forumite
    Was it purchased from new or second hand? I am fairly sure that Lenovo will provide a build disk for the machine.
  • amaseal
    amaseal Posts: 50 Forumite
    It was new - I will contact them when I get their support number from Dabs. I will be more careful once its clean as there is a Trojan Adloader on it.
  • startrekker
    startrekker Posts: 1,162 Forumite
    Lenovo UK contact details HERE
    :confused:I have nothing better to do!!!!:confused:
  • buglawton
    buglawton Posts: 9,246 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    If the laptop still has the Lenovo warranty left on it, they should send you a set of recovery CD-ROMS. May take a couple of weeks to arrived. They did this for me for a T42 - I anticipated something might go wrong one day so insisted they send the discs. Turned out I needed them in the end too.

    One thing worth doing before you reinstall is obtain any license keys on the laptop now. There are some freeware utilities around to do this with .
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