quality of MFI products

liz_uk

Spend £80 on a dressing table at MFI. It arrived at my door 4 weeks after being ordered and i`m dissapointed. I had to re-order 2 parts as they were faulty !! The parts came and the drawer front had chips in it, so had to ring them again today to get another one !!!!!

Never shopped with MFI before and am dissapointed !!

When my dressing table had been delivered, I went back into the store with the faulty parts to complain and the manager said `there was a number on your delivery note to call if anything was faulty, there was no need for you to bring them here`. !!!!!! No apologies or anything !!!!!!!!!!! I said I prefered to deal with people face to face but I just found him rude !

I`m waiting for my next drawer front to arrive and am considering complaining. i`m annoyed, but not sure of its worth complaining !

paul_h

Complain!

I've found them to be quite good when I've complained in the past, I took a part back to the store and got half the cost of the complete item back in cash for what was a very minor fault... you must have an awkward store manager.

However, if it's really poor, reject it and insist on a replacement.

Wig

Didn't you say something like "Don't you want to apologise to me?" You should have done.