item lost in post..

soolin

Premier, your post proves my point that paying extra is just not worth it.

I also claim for all my losses and get repayments via the Royal mail, yet I have saved myself 70p per time and still get the same refund you do. Also in cases of non delivery we both lose a chargeback, so save all that money and just use COPs.

martindow

meester wrote: »

Nonsense. Recorded Delivery protects you against sending the item and the buyer claiming not to have received it. Fact is, proof of posting is worth nothing. You have a responsibility to deliver it. Even if you offered the buyer insurance and they turned it down, paypal will still refund them the money if you cannot prove delivery but can prove posting. The ONLY thing that is worth something is proof of delivery.

While it's true that special delivery will cover for higher insurance, it's very expensive on an item costing say £50. It's worth accepting the risk of loss (which is very small) and the fact you will only get £32, rather than pay an extra £4 for delivery. This is self insurance. OTOH, you can force the buyer to pay special delivery, but this will make your prices more expensive, and they would be inclined to buy from your competitor who only sends by Recorded Delivery (cheaper).

Recorded Delivery insures against complete loss through buyer fraud, the most annoying kind, and provides minimal compensation for most items.

Proof of posting proves NOTHING.

Not really sure why my earlier comments are nonsense. Yes, the seller is responsible for delivering an item, so if something is not delivered they have to refund, signed for or COP. In both cases a claim is made against the PO so the 70p extra paid makes no difference. The only extra protection is for customers who claim to have not received something that they have in fact received. I make claims for very few items, 1 per cent or so, so I would spend a lot of unnecessary 70 pences on extra signed for fees.

Is it correct that you will get the full 34 or 36 pounds if you claim for something you sent that was worth more than this? Most insurances will either pay nothing as you did not have relevant cover for the risk, or pay a proportion - that is if it was worth twice the insurance limit they would pay out half of the 36 pounds. Perhaps Custardy will let us know what happens?

Premier_2

soolin wrote: »

Premier, your post proves my point that paying extra is just not worth it.

I also claim for all my losses and get repayments via the Royal mail, yet I have saved myself 70p per time and still get the same refund you do. Also in cases of non delivery we both lose a chargeback, so save all that money and just use COPs.

I'm not sure if you fully understood me. I was actually referring to RM often failing in their contractual obligation to obtain a signature on delivery when this service is purchased. In those instances I always make a claim against RM as I just assume they failed to deliver my item - even if I don't have any other evidence of non-delivery.;)

The current £36 maximum payout will cover over 50 x 70p payments and I get the security of a signature against the 90% of recorded items that RM do actually obtain a signature for.

I should add, I don't use recorded delivery for every item, just those I suspect could well give me grief without having that proof of delivery.

Premier_2

martindow wrote: »

...Is it correct that you will get the full 34 or 36 pounds if you claim for something you sent that was worth more than this? ...

Yes, the compensation covers you for the actual value of the item (and postage or delivery charges) up to the maximum £36.00 - it is not pro-rata nor rejected entirely if the item value is in excess of this amount. If you can prove the loss was in excess of £36.00, you will still receive the maximum £36.00.

The minimum payout is 12 first class stamps (currently worth £4.32) even when the value is less than this or when no proof of value is available - I know a proof of value is always available for an ebay sale, but in other cases it may be more difficult to prove.

http://www.royalmail.com/portal/rm/content2?catId=14000176&mediaId=3100011

seashore321

There seem to be more and more of these happening, non delivery etc. so do we have posties who are delivering incorrectly or something more sinister?
Do we have more scammers out there?

Surely ebay could invoke a system where if someone has three or more non deliveries then it is flagged up and sellers and the RM are warned that this address is a problem.

I know there is an item not received but this does ot show up to a seller and not everyone negs someone for non receipt as it may not be there fault in some cases.

If an address even if confirmed started showing a problem then all items would have to be set special/recorded etc. Any thoughts?