Reiss Dress

peterc2609

mookie wrote: »

I think, maybe the person at HO has disregarded your complaint about the neckline purely because they thought you are unhappy that you may of ruined the dress and that is why you are returning it. A lot of shops that sell expensive occasion dresses are very suspicious on refunding/exchanging an item that has been worn. You would be surprised how many people buy an outfit or shoes, wear for the day and know they will not wear it again, create a fault and then get a refund. (i worked in retail years ago and you see a lot of it and not at all fair on genuine customers) If I was you I would try another dry cleaners, try and remove the water staining and then return it again. I dont think you have much of a complaint if a delicate fabric didnt go down well with rain, that fabric always marks with water, drink spills or oily food spills.

Looking at the photograph its obvious why the neck sits well on the model....she has her arms tied behind her back! Perhaps they found the same problem when they had her model it hence the pose to disguise it.

Thats exactly what I was thinking...

That Reiss are just thinking "Here we go, scousers returning dresses after they wore them"

She bought the dress for a few events, as I mentioned earlier.... and she has spent a lot of money in Reiss over the past few years and never had any issues at all!

The only thing with getting it dry cleaned first is that it may get ruined, i.e. shrunk or discoloured.

mookie

peterc2609 wrote: »

Thats exactly what I was thinking...

That Reiss are just thinking "Here we go, scousers returning dresses after they wore them"

She bought the dress for a few events, as I mentioned earlier.... and she has spent a lot of money in Reiss over the past few years and never had any issues at all!

The only thing with getting it dry cleaned first is that it may get ruined, i.e. shrunk or discoloured.

If the care label says dry clean only then you have 2 options, 1. if the dry cleaners says they can clean it, go ahead and then if they damage it claim from them. 2. If they say they cannot clean it then Reiss have to be responsible for selling an item with the wrong care label as you would not of spent that on a disposable dress.

As for the neckline, at the moment you seem to have a fairly good complaint that you cannot actually get it cleaned! But if you can then i would do the photo thing...dont forget they must pose for 2 shots one standing like a normal person and one with their hands behind their back...i reckon they had the same problem with the model.

Badger_Lady

peterc2609 wrote: »

The rain thing has really annoyed me.... surely a splash of water, whether is be rain or splash from washing hands should not ruin the dress.

I wear a lot of expensive dresses (get invited to a lot of special events) and it really is common... I thought everyone knew that .

I will very often wake up the morning after, look at my new dress and sigh that it's been visibly moisture-damaged. However, so far I've always been pleasantly surprised when it returns from the dry cleaners' good as new again!

The only issue I think you have here is the neckline, and it's a tricky one - unless you can prove that your particular dress is different from all the others being sold, I really don't think you have a case .

Dresses all vary enormously, which is why you should really spend some time trying them on - go for a walk around the shop in them (I always do!) and only splash the cash on something that fits perfectly (or can be professionally adjusted). However seductive a dress may be on the hanger, it's the person inside it that counts.

Best of luck with your claim - I'm on your side and would love for you to have a happy resolution - but, based on the facts, you may need to surrender on this one. Take it to the cleaners, in my experience it'll be OK and you can sell it on to someone who does suit the neckline .

cfc100

dry cleaning the dress will be fine! the water marks will come straight out.

not sure about the neckline issue. haven't seen it before on that dress. if it wasnt a manufacturing fault - fair enough - did the store offer an explaination of why it was happening or how it could be prevented?

Fleago

If you get it back and dry cleaning gets rid of the water marks, your gf could try taking it to a skilled seamstress/alterations shop who may be able to do some additional stitching in an exact match of thread around the neck to hold the lining where it ought to be or to make some alterations to make it hang properly on her.

If you get no joy from the manufacturer, surely it would be worth trying the dry cleaner/seamstress approach rather than write off such an expensive dress?

peterc2609

Seems so stupid though...

I'd expect this kind of attitude from a back street shop... not a multi national company!

They have called me back and are standing by their decision that there is nothing at all wrong with the dress, and that it should never get wet.

I said that nowhere on the dress does it say that it should not be worn outside, and that my suits for work are dry clean only and never get into that condition with a bit of rain.

She said it depends on the material, so i said in that case something should be marked on the care instructions.

But needless to say, they were not at all interested.

The Girlfriend herself is calling from work now.... all hell will break loose!!!

Badger_Lady

Just a thought, but could you resolve the neckline issue by pinching the shoulder seams in a bit tighter? Might be worth asking your dry cleaner about that too, they can very often do minor adjustments quite cheaply (£10-£12).

Hope your girlfriend does well with them today - keep us updated - the above is just a backup plan .

DrFluffy

peterc2609 wrote: »

BTW, the event she went to was indoor and not the kind of place you could wear a coat!

Pesky indoor rain

peterc2609

DrFluffy wrote: »

Pesky indoor rain

It's a pity that Taxis cannot drive straight into venues, it'd cause too much of a mess on the carpets!

DrFluffy

peterc2609 wrote: »

It's a pity that Taxis cannot drive straight into venues, it'd cause too much of a mess on the carpets!

Oh! Oh! Oh! Now... There's definitely an article of clothing that helps here... Damn, what's it called again.... Ahh! That's it - a coat! They're fab!