Faulty Sony Ericsson w580i

mshappy

Hi there, Just looking for some advice really.I bought a Sony Ericsson W580i from Additons direct in october.After a few weeks the keypad buttons started to snap in half, searching on the internet I have found this is a common problem with this particular model so I decided to perservere with it.It now won't charge.I have tried several different Chargers and none of them work.I have also tested the charges on a different phone and they work fine.
I am just wondering what my rights are on returning the product?I have the invoice but i don't think I have the box any more.
Many Thanks

frostyfeet

Hi

I bought my daughter the same model in september last year but through a different retailer. After around 6 weeks the keypad had started to disintegrate! I took it back and they said because I had bought it over a month ago, they couldnt replace it but would send it off for repair. Its since been back 3 times for different issues, but the keypad in particular, just isnt durable. It's inconvenient but I'm determined she will see the year out with this phone! Most phones come with a 1 year guarantee/warrantee so as long as you can provide proof of purchase,the box shouldn't be neccessary. Its worth taking it back and seeing what they can do.