I want to try and help

Legacy_user

For ages, my son was on TT for landline/broadband, but chose to return to BT and was happy. A house move loomed and BT homemover said they would swap the line over on removal day and he would retain the same number (as it was in the same town).

Removal day came and went, as did the last two weeks and still no phone.

Discussions with India failed to restore the line. Requests for a supervisor brought a a response. My son asked for reimbusement for the cost of calls via his mobile and was told he would receive a £10 allowance off the next bill.

The supervisor said he would be connected today but this hasn't happened.

What I would like to do, is to ring BT from my TT line so has anyone got a free or regional number I could use. I would then ask why I can't get through to my son's number.

System

Oh yes, whilst we're on this subject. Foolishly my son agreed to join the free phonecalls 24/7 option with BT but that means a high monthly outlay. He was told he would have to remain in this group for a yr (I think).

But his mobile contract with orange allows two free numbers (which he uses for us and in-laws) and the 500 free mins, cover everything else, so really the BT contract is a total waste.

I have told him that due to BT's incompetence, he should insist on an immediate transfer to the cheapest monthly outlay as he will rarely use the landline. If they say no, then he should politely inform them that BT will loose out, as when the contract is up, he will leave them all together.

Heinz

There are a couple of numbers on the below post - but it's now late afternoon on a Friday.

http://forums.moneysavingexpert.com/showthread.html?p=8077583#post8077583

Quentin

You say it was your son who was "foolish" and agreed to the BT option, then say he has grounds to be let off this due to "BT's incompetence".

I know we all love our sons, but how is it BTs incompetence that he agreed to a free phonecalls plan when he didn't need one?

And as he has free phonecalls on his mobile, why did he then ask to be reimbursed them?

All very confusing!

System

Quentin, I wrote in haste. His choice with BT, was taken a few months before he engaged in the mobile contract.

The free mins on the mobile, does not include the BT (0845 presumably) number.

The incompetence bit was aimed at their failure to comply with the same day exchange of phone line in the Homemover deal.

System

I have just spoken to someone at the High Escalation Team and told them I'd been given their number via MSE site. They took particulars and will get back to me within the hour (they say).