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Mcaffee removal problem
vinylmusic
Posts: 1,200 Forumite
in Techie Stuff
I just tried removing Mcaffee internet security from a Dell laptop with XP home using their removal tool
Something hasn't gone as it should have because I get s sequence of errors on start up.
first I get:
Network Associates Error reporting service
1 unhandled error occured while the Network Associates error reporting service was not running, process these now?
another appears along with it
vstskmgr.exe has encounterd a problem and needs to close
When I click on yes for the first error I get
A problem occured with VirusScan Enterprise
vstskmgr cauused an exception at 0012E811`
The error report gave reference to 2 files in
C\ documents\mylaptop\locals\Temp\WERab6b,dir00\
first being: vstskmgr.exe.mdmp
second being appcompat.txt
From a search I found several vstskmgr files
one exe file, one dll and six .dmp
Theres nothing comingg up under appcompat.txt
I'm tempted to remove all vstskmgr files and delete all registry values for mcaffee and Network Associates but first seek advice from someone more knowledgeable
Could anyone please help?
Thanks
Something hasn't gone as it should have because I get s sequence of errors on start up.
first I get:
Network Associates Error reporting service
1 unhandled error occured while the Network Associates error reporting service was not running, process these now?
another appears along with it
vstskmgr.exe has encounterd a problem and needs to close
When I click on yes for the first error I get
A problem occured with VirusScan Enterprise
vstskmgr cauused an exception at 0012E811`
The error report gave reference to 2 files in
C\ documents\mylaptop\locals\Temp\WERab6b,dir00\
first being: vstskmgr.exe.mdmp
second being appcompat.txt
From a search I found several vstskmgr files
one exe file, one dll and six .dmp
Theres nothing comingg up under appcompat.txt
I'm tempted to remove all vstskmgr files and delete all registry values for mcaffee and Network Associates but first seek advice from someone more knowledgeable
Could anyone please help?
Thanks
IWasLookingBackToSeeIfSheWasLookinBackToSeeIfIWasLookinBackAtHer.....
0
Comments
-
You could try the McAfee removal tool:
http://www.russg.co.uk/software/maintenance/McAfee_Removal_Tool.exe
Russ- Google is your friend, use it :rolleyes:0
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