BT Overkill

nezzysaver

Hi Guys,

Currently a group of us are moving out of our shared flat.
We have been here 8 month and had BT a line for 7 months, we have told them we are leaving and want to cancel the line but they are trying to charge us a £70 :mad: disconnection fee.

Can they do this?

Thanks
Neil

Heinz

It's called contractual liability.

http://forums.moneysavingexpert.com/showpost.html?p=10053695&postcount=12

nezzysaver

Thanks,

But as we would only have 5 months of the 12 month term left (Current Line rental is £10.50 I believe), wouldnt we only be liable for £52.50?

normanmark

Call them up to clarify that point.

billsavings

If you took service on or after 1st May 2007, the charge for ending a 12 month line rental contract early should be the lower amount of either £70, or the total of the monthly line rental left in the minimum period.

bertiebots

I have just left BT and recieved my final "bill" today.:eek: On it was a charge of £42.59 for cancelling services within a minimum term period. As I had not agreed to a fixed term contract nor recieved any information I phoned them up. (I was not very happy !!!:mad: ) I told them I was not aware that I was either on a fixed term contract and had not recieved any information regarding this fee. Because they had failed to inform me of the fee before I recieved the bill they have cancelled the charges.

It is worth calling them and seeing what they say as that sounds totally unreasonable! I dont see how they can justify charging you for a service when you are actually moving out.

garden33

bertiebots wrote: »

I have just left BT and recieved my final "bill" today.:eek: On it was a charge of £42.59 for cancelling services within a minimum term period. As I had not agreed to a fixed term contract nor recieved any information I phoned them up. (I was not very happy !!!:mad: ) I told them I was not aware that I was either on a fixed term contract and had not recieved any information regarding this fee. Because they had failed to inform me of the fee before I recieved the bill they have cancelled the charges.

It is worth calling them and seeing what they say as that sounds totally unreasonable! I dont see how they can justify charging you for a service when you are actually moving out.

Wow, what fantastic news! You must be one of the lucky ones.

I have left bt before the end of my 12 month contract and they have sent me an invoice for £130ish :eek: (dont have the bill to hand).

I have rang serveral times, have got dates, times and names, spoke to every man & his dog in delhi and Im no further in resolving my complaint!!!

Arrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr

I have tried asking them to break down the bill for me and I just keep getting different answers.

Can they charge me £70 cancellation charge AND the remaining months of the contract????

PLEASE PLEASE PLEASE someone help! I cant bear ringing anymore.

Should I try e-mailing this [EMAIL="ben.verwaayen@bt.com"]ben.verwaayen@bt.com[/EMAIL] ??

Any suggestions / advice would be greatly received!!

Many Thanks

Elle00

bertiebots wrote: »

I have just left BT and recieved my final "bill" today.:eek: On it was a charge of £42.59 for cancelling services within a minimum term period. As I had not agreed to a fixed term contract nor recieved any information I phoned them up. (I was not very happy !!!:mad: ) I told them I was not aware that I was either on a fixed term contract and had not recieved any information regarding this fee. Because they had failed to inform me of the fee before I recieved the bill they have cancelled the charges.

It is worth calling them and seeing what they say as that sounds totally unreasonable! I dont see how they can justify charging you for a service when you are actually moving out.

Snap! I was charged nearly £30 for a get out fee on a call mobile suppliment thingy that I wasn't told about. When I rang to cancel (moving home) I specifically asked what charges I'd have to pay and was only told I'd pay the last bill plus £6 to end my broadband services. Because of that, and because I rang up blatantly peeved, they pulled the happy, friendly BT persona out of the bag and wrote off the £30 charge there and then.

I think it's a retentions tactic (or a "come back if your new provider doesn't work out" tactic). Either way, same experience for me.