E-ON Price changes arrears

daisydog_3

When I moved into my propety there was a prepayment meter which I decided to keep as I'd just got first mortgage and thought it would be a way to keep track with no big bills.
However, today 3 yrs later, still with prepayment I just got a letter to say I owe £216 due to 6 price increases that had not been applied to my account whilst living here.
So the whole purpose of keeping the prepayment meter was pointless.
Has anyone else had this trouble?
Any suggestions?

mute_posting

I believe they have - have a search on the forums. I was reading some posts the other day that mentioned something similar.

I can't recall the advice given but it has befinitely cropped up before.

SwanJon

The meter should have been updated, but many things can stop it happening.
There's no way they can update them all on the right day, so the meter readers will do it when they come round (usually).
If your meter is inside they'll often miss you and your meter, so your meter doesn't get updated.
They still tell you about the price rises, and you still used the electricity, so they legally can charge you for it. Morally is a different matter though.
You could try to argue the amount down, but I'm not sure how succesful people have been. Some suppliers won't charge you, but 3 of the big 6 will.