Dabs.com-anyone ever acyually got a refund?

mrs_baggins

ordered a digital camera, paid as requested via paypal. goods came but It wasnt the camera I ordered. After a few emails they sent me a return form asking me to take it to post office and get proof of posting which i did- mistake number one!

2 weeks later they are saying they have not received goods back! All I have is proof of posting which is useless. In hindsight I should have sent it via parcel track or whatever but I didnt. Now I dont have any camera and also dont have a refund. Have just looked and there are LOADS of service complaints about them. Think I have just lost £120 unless anyone can suggest something

superscaper

mrs_baggins wrote: »

ordered a digital camera, paid as requested via paypal. goods came but It wasnt the camera I ordered. After a few emails they sent me a return form asking me to take it to post office and get proof of posting which i did- mistake number one!

2 weeks later they are saying they have not received goods back! All I have is proof of posting which is useless. In hindsight I should have sent it via parcel track or whatever but I didnt. Now I dont have any camera and also dont have a refund. Have just looked and there are LOADS of service complaints about them. Think I have just lost £120 unless anyone can suggest something

You can't blame them if the courier lost it. Do you have proof of it being delivered? If not it's now the courier's responsibility to refund you your loss. Your beef is with them not Dabs, unless you've got proof of delivery (signature etc). Assuming the courier have lost (you've not specifically said otherwise) then that's what your proof of posting is for, to claim back off the courier.

hollydays

If you had googled them before you had posted it,I am sure you would have sent it recorded.What were you thinking of!!Sorry,I know that doesn't help you.

superscaper

Just noticed you haven't said you sent it by recorded or special delivery (now that hollydays mentions it). I misread and assumed you would have. My mistake. Ordinary first class only allows claims of up to 100 x first class (which is what £34?). Surely the post office would have asked you if the value of the item was above that? I wouldn't think of sending something like that with anything less than special delivery (even recorded doesn't cover you for the value of the camera without extra insurance). I think you're basically stuffed as the posting is your responsibility unless the company sends a courier to collect it. Best you can do is put in a claim to RM, hope you eventually get £34 and put it down to experience. You could try explaining to Dabs and see if they have any goodwill to give but I don't think dabs are in any way liable with this one. They're not going to refund you when you haven't given them the goods back and that's not unreasonable of them.

oldagetraveller

In answer your question - yes. Without any hassle or quibble whatsoever. For a laptop under distant selling regulations, at my expense.
And yes, you've highlighted your own mistake by not sending a £120 item by an insured and fully trackable method. Even Recorded/Signed For doesn't guarantee delivery, only shows an item has been accepted at point of delivery. It should have been sent Special Delivery up to £500 cover and fully traceable. Sorry for stating the obvious.
Personally I'd say you're stuffed!

mrs_baggins

update!!!

as I suspected dabs kept saying the parcel had not been received by them so I contacted trading standards. They told me that as they had sent a pre paid returns label I had no contract with the post office but that Dabs had a contract with post office. They told me to write explaning this and giving deatils and proof of posting etc and tto give them 7 days to respond. Well 7 days came and went last week so I contacted trading standards again who said they would contact them and magically Dabs have refunded my money in full!!! And the postage I originally paid!!! I never thought I would get my money back and was trying it as last resprt so for once my luck has turned!

superscaper

mrs_baggins wrote: »

update!!!

as I suspected dabs kept saying the parcel had not been received by them so I contacted trading standards. They told me that as they had sent a pre paid returns label I had no contract with the post office but that Dabs had a contract with post office. They told me to write explaning this and giving deatils and proof of posting etc and tto give them 7 days to respond. Well 7 days came and went last week so I contacted trading standards again who said they would contact them and magically Dabs have refunded my money in full!!! And the postage I originally paid!!! I never thought I would get my money back and was trying it as last resprt so for once my luck has turned!

Glad it got resolved so completely for you. :beer:

MothballsWallet

Dabs are a good company - I can remember them when they were Dabs Press, publishing computing books, and their first foray into PC system building and component supply.

I bought a hard drive from them which got knackered during a power cut - I asked Dabs for advice, and they gave it. In the end, I bought a replacement hard drive rather than send the old one back for testing and repair (this was my choice because, at the time, I couldn't be without my computer).

Networkguy

I have used Dabs for years and on the odd occasion where things have been faulty, I have not had a problem.

But in recent times they have got themselves a bad name for thinking that their "policies" take presidence over the sales of goods act. So much so that last time, it took a county court summons before they accepted their legal obligations (they insisted that they did not under any circumstances do refunds after the 1st 28 days on faulty goods).

So it looks like they will stick their fingers in their ears right up to the point where the summons lands in their post tray at which point they will issue a refund fasted than you can say £25 court costs.