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WATCH your direct debit changes!!!
bagpuss_fan
Posts: 217 Forumite
in Energy
Just wanted to advise everyone to watch their "automatically updated" direct debits.
I'm with Scottish Hydro for gas and electric and pay on DD. I always give meter readings so my bills are exactly what i've used. I've been expecting an increase but was shocked when my latest bill showed the gas up 80% !!:eek:
I rang them and a very helpful lady I spoke to checked and said that the computer had over calculated my gas by £42 a month and my electric by £15 !! She immediately changed my direct debits to the correct amounts.
So a warning to others - just because it's an "actual reading" bill, and the computer's calculated how much you should pay each month, check it anyway.!! I must admit, I only rang because it was so much over, i've never queried it before.
How glad am I that I made that call? £57 a month glad !!
I'm with Scottish Hydro for gas and electric and pay on DD. I always give meter readings so my bills are exactly what i've used. I've been expecting an increase but was shocked when my latest bill showed the gas up 80% !!:eek:
I rang them and a very helpful lady I spoke to checked and said that the computer had over calculated my gas by £42 a month and my electric by £15 !! She immediately changed my direct debits to the correct amounts.
So a warning to others - just because it's an "actual reading" bill, and the computer's calculated how much you should pay each month, check it anyway.!! I must admit, I only rang because it was so much over, i've never queried it before.
How glad am I that I made that call? £57 a month glad !!
:rolleyes: Call of Duty widow :rolleyes:
0
Comments
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Ouch. Glad you spotted it early, most of us get complacent after a while. Thanks for the heads up!Please support my thanks button if I have been of any help
>0 -
I rang them myself in february (southern electric) and asked them to put mine up...I'll rather be in credit than not...:D
Plans for 2009
1/ Get fit. 2/ Get my figure back. 3/ Get the MAN BACK! :kisses2::happylove
contrary to popular belief, I am all Woman.0 -
what a cheek! received two letters in the post today saying "we've reviewed your dd and have adjusted it to....." not "following your call, we're sorry .....".
I don't think they'd have reviewed it if I hadn't rang them!!:rolleyes: Call of Duty widow :rolleyes:0
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