Bl**dy BT and their call centres

supermezzo

Does anyone know how to a) get a person and b) get a person who can understand me and the fact that I want to reduce my direct debit as I am over-paying?
Not a snowballs hope in h*ll of that happening this afternoon that's for sure!

alared

I phoned BT this morning at 9am, got through to a call centre which I assume was abroad by the accent of the CS advisor.

I explained a mistake on my bill,the matter was looked into and corrected within two minutes and that was that.

I dialed 0800 800 150

scottishlass

supermezzo wrote: »

Does anyone know how to a) get a person and b) get a person who can understand me and the fact that I want to reduce my direct debit as I am over-paying?
Not a snowballs hope in h*ll of that happening this afternoon that's for sure!

You could just change it online....

Kavanne

Whenever I phoned BT I demand to be put through to a British call centre. I refuse to speak to anyone abroad. Has worked everytime so far.

blue_monkey_2

BT call centre drives me nuts, you press the wrong option and you have to put the phone down and start all over again. I do come of fthe phone feeling realy tetchy and wound up I have to confess!! Is there not an option for DD as you would have to give the details surely??

Alternatively, cancel your DD and get them to contact you to set another one up, if you are in credit it will not make a lot of difference will it??

Ellie2758

Kavanne wrote: »

Whenever I phoned BT I demand to be put through to a British call centre. I refuse to speak to anyone abroad. Has worked everytime so far.

Who do you demand this of?

Kavanne

Ellie2758 wrote: »

Who do you demand this of?

The person on the other end of the phone when they confirm they are not in the UK (My first question)

Everytime I went through to India they told me I had an outstanding balance on a dial up internet account, and would I like to pay that now? I did NOT. I was given complimentary dial up when BT failed to connect my broadband by the promised date! However, all UK staff seemed to understand this, abroad ones did not!

Browntoa

why not just change the billing options online to pay the bill in one hit when it appears , then change it back the following day to direct debit and see what it says the monthly payment will be

Ladygrim

This is a bit long winded, but try this:-

From your home phoneline dial 0800 443311

Choose option 1 (billing) and wait for next menu,

Then choose option 1 again, wait for next menu,

then option 3

then option 4 for monthly payment plans or direct debits

then option 1 for refunds

HTH

LG

Ladygrim

Browntoa wrote: »

why not just change the billing options online to pay the bill in one hit when it appears , then change it back the following day to direct debit and see what it says the monthly payment will be

This is called 'whole bill direct debit'.

The statement gets printed either monthly or quarterly, and then the full amount is taken by variable direct debit from your bank account 10 working days later.

If you have online billing, you dont even have to wait for the paper statement to arrive to see what amount will be taken.

LG

Browntoa

thats the word I was looking for !! lol

"Whole Bill"