Broken Parcel Shelf on new(ish) car

fox2319

We've had our car since August (when it was new) and the parcel shelf clip (the bit that it pivots on at the back has had a small break which means it's not quite as steady as it should have been.

The question is, should this be covered under warranty or does it count as fair wear and tear?

Ta

Conor_3

No it's not covered under warranty. It's wear and tear. You'd have all hell on making a warrantly claim as you'd have to prove that it wasn't down to how you removed/refitted it or what you'd placed on it.

Doozergirl

I'd pop the car along to the dealer anyway when you're passing and ask them to have a look.

I took mine to BMW over a couple of minor things and despite not even being able to recreate an intermittant fault with the central locking on one door, they replaced the entire lock mechanism for me.

(Ok, I admit that my son might have also done something to my AUX plug thingy which they also replaced for me )

Inactive

Conor wrote: »

No it's not covered under warranty. It's wear and tear. You'd have all hell on making a warrantly claim as you'd have to prove that it wasn't down to how you removed/refitted it or what you'd placed on it.

Of couse it is covered by warranty, it should not matter how the user has used it, it should be capable of withstanding every day wear and tear, it clearly isn't.

Hintza

Inactive wrote: »

Of couse it is covered by warranty, it should not matter how the user has used it, it should be capable of withstanding every day wear and tear, it clearly isn't.

Maybe maybe not...hard to say the OP will know though.

LandyAndy

I think trim on a new car should last significantly longer than six months in normal use.

Definitely take it back to the supplying dealer.

fox2319

Ta for all the replies, I'll drop in next time I'm passing and let you know how I get on.

Pew_Pew_Pew_Lasers!

Take it back, if they don't replace it then they don't want your business and you'll have it serviced elsewhere (make sure they understand this if things go wrong).

fox2319

Hi, quick update. I took the car into the garage last week and in under 2 minutes, they'd looked at it and have ordered me a new parcel shelf.

Thanks for the replies

blue_haddock

LandyAndy wrote: »

I think trim on a new car should last significantly longer than six months in normal use.

Definitely take it back to the supplying dealer.

Who says its been subject to normal usage though?