Stop Payment Transaction?

Tozer · 9 April 2008 at 1:12PM

Richchad wrote: »

I am not a liar, I was as surprised as you, and I was entitled to something as they obviously realise they were a bit hasty....here is the email, believe it or not, it's up to you........you do seem to have a bit of a problem..
Hi,
Thanks for your comments regarding the distance selling regulations. I have to admit that we have never had this issue raised before and so I was unaware of the seven day cooling off period – so I have learnt something useful today!
On reflection, I should not have insisted on the administration charge, bearing in mind the timescales involved, so apologies that you caught me on a bad day. The distance selling regulations do actually have exclusions for cancellation issues where they relate to accommodation, transport and leisure services (which may make interesting reading of the small print for future knowledge) but I shall arrange for the deposit paid to be refunded to you in full tomorrow and trust this meets with your approval.
If we can assist in any other way or if you have any questions or comments then please do not hesitate to contact us.
Regards,

Well done. Looks a good result all round.

N79 · 9 April 2008 at 1:30PM

exel1966 wrote: »

Amazing, it all suddenly sorts itself out ! Quell Surprise !!! lol

Shame they gave you a refund (if they did) !!! I would have charged you triple for your arrogance in thinking that you were entitled to something ! :rolleyes:

Great attitude Exel1966

By the way its "Quelle surprise!"

N79

NickX · 9 April 2008 at 5:16PM

exel1966 wrote: »

Amazing, it all suddenly sorts itself out ! Quell Surprise !!! lol

Shame they gave you a refund (if they did) !!! I would have charged you triple for your arrogance in thinking that you were entitled to something ! :rolleyes:

Exel1966 Your response isn't very pleasant.

The forum etiquette says "Pls be nice to all Moneysavers. There is no such thing as a stupid question, and even if you disagree courtesy helps".