New build questions

distilled

How can giving away incentives be considered pressurising? Housebuilding is really no different to any other consumer led industry. We meet good car salesmen and bad car salesmen, we get good service in the supermarket and bad service in the supermarket.
I fully accept that housebuying is a major purchase for anyone, but we're not a charitable organisation, its a profit making business.
When we get it wrong, as we sometimes do, we learn from our mistakes, the vast majority of our customers have a trouble free move.

As for build dates, as I've stated in other threads, if a precise move in date is critical, then new build is not for you. There are so many outside factors which affect completion dates, you will be lucky if the anticipated completion date given on reservation is within 3 months of the actual completion date.

nmiah786

So far I have bought from three different builders and I can say the service you get at each development varies, even if its the same developer. I bought at two different developments from the same developer and the services at each were exactly opposite of each other.

Luckily for me all my completion dates were as agreed and the speck of the finish was as agreed, and any snagging work was dealt with promptly.

One thing I have to say is that New Build house prices generally tend to be higher then the local market value. You pay a big premium to buy new build but this value does not always hold afterwards.

Just giving my 2p worth!!!

terrierlady

Ref. staffing issues on some developments.
The sales negotiators/executives what ever title they are given may not actually work direct for the developers, some are via a local agent, they wear the same uniform etc but are directly employed by the agent, they do attend training same as direct developer staff but some may not build up the experience needed as some posters have pointed out,the reason being that they maybe only employed for one development because the developer have no more land in that area.
Training now includes NLP, Negotiation skills, Mecuri, plus some limited legal training,good developers want to sell, and will spend thousands on good staff getting to the required standard.
The days of the girls sitting doing their nails between customers is very limited but I do accept because of peoples experiences on these threads that standards differ.

nmiah786

Terrierlady

Thanks for that insight. I really didn't know about that. I always assumed that staff at any development were actually directly employed by the developer. Make sense why some staff I come across don't know much about the developer.

I know some developers sell via local agents but those have been off-site and at the local agents premises. Now I know different, so staff onsite at the development are not neccessarily employed directly by the developer.

terrierlady

Correct ,many also employ temps from agencies to cover sickness or Holiday periods etc, the major agencies players in the supply of site staff train their own people and also pay developers to train them alongside our own staff, look for the agents board outside the sales centre.

Viz_2

sb007 wrote:

Hiya Ive had mixed experiences with new build. The first one I bought was in North London which went through without a hitch and the people there were absolutely wonderful to deal with. I have recently bought one in Basingstoke (By Fairview Homes) and the sales people were absolutely useless.

Funnily enough, I was travelling behind a van on the M25 last week. Printed across both back windows was something along the lines of.....

'I have terrible trouble with my new build Fairview home. Call me to find out why', with a phone number underneath.

They must be bad for somebody to goto those extremes :eek:

sb007_2

Hiya I dint actually mean that by giving incentives means being pressurised what I was syaing is that they want you to complete as soon as possible. They do not want to hear about any difficulties you may be haveing with mortgages etc. However, when you are chasing them up they tend not to like it and then they will just avoid you. My mortgage offer did not come thorough on the date I was expecting I therefore had the sales admin girl call me up from their head office threatening to pull the sale and for me to lose my reservation fee. Everyone does have problems sometimes when buying a house especially when you already have one. However, there was an incentive for me as I got a friend to buy one as well so we can get £1000 for their recommend a friend deal. I completed in AUgust and the cheque came through today. Three months later after phoning every week. IN contrast to that when I bough from St James they were right behind me evry step of the way even though I dint use their mortage advisers. Like nmiah786 said there are differences.