cancelling a card by email

Andybez38

Does this provoke any response? M&S card in question. I emailed to close the account on friday 4/4/08 but have had no response yet. Does this get passed onto another customer ret department? Just that ive not had any corrospondance yet.

Locke

Why not ring them?

That way you can ask for written confirmation that the account has been closed.

jonesMUFCforever

Not exactly giving them a lot of time are you?

missile

Good luck. It took me four months, telephone call, three letters and threatened them with FSO before they cancelled my &More card.

Dan:_4

I would follow it up with a telephone call in a few days, just to make sure the account has been closed - even if you do get a reply in the meantime.

YorkshireBoy

I closed mine by telephone on 0800 997996 (Chester usually), and they wrote to me confirming the closure a week or so later.

However, the settled status was taking an eternity to find it's way onto my credit reports.

I rang and was told by M&S that their policy on closures was to report the zero balance on the next CRA update, and record the settled status on the following monthly CRA update.

So, between 5 and 8 weeks for the card to be marked as settled with the CRA's.

Andy, just out of interest, was this by secure message or non-secure e-mail. If the latter, I wouldn't expect them to act on the request, but to contact you through other, more secure, means (eg letter to your registered address or call to your registered telephone number).

Dan:_4

YorkshireBoy wrote: »

I closed mine by telephone on 0800 997996 (Chester usually), and they wrote to me confirming the closure a week or so later.

However, the settled status was taking an eternity to find it's way onto my credit reports.

I rang and was told by M&S that their policy on closures was to report the zero balance on the next CRA update, and record the settled status on the following monthly CRA update.

So, between 5 and 8 weeks for the card to be marked as settled with the CRA's.

Andy, just out of interest, was this by secure message or non-secure e-mail. If the latter, I wouldn't expect them to act on the request, but to contact you through other, more secure, means (eg letter to your registered address or call to your registered telephone number).

I had an old Sainsburys card which I closed down last July and got a copy of my credit report last week and disovered it was not settled and I had £7000 available! I phoned up sainsburys and it turns out I still owed them 1p! They have wrote it off and marked it as £0 so hopefully this will mark my credit report as settled.