Samsung DVD hard-drive recorder problem

JennyW_2

We purchased a samsung LCD TV and dvd recorder 5/6 weeks ago.

Whenever I record to the hard-drive, during playback, clear horizontal lines track from the bottom of the screen up to the top. This happens every few minutes. However this doesn't happen if we record to a DVD disc. I have emailed Samsung but would like to be for-armed with some info in case I'm fobbed off.

divadee

is it a Samsung SH853M dvd/hdd recorder?

if it is take it back and get a different model, mine has been back twice and i finally got a refund today.

i had loads of problems with copying from hdd to dvd the lip sync was totally out.

have a look at av forums and see the complaints on the Samsung SH853M

JennyW_2

yes it is.

I didn't think I would be entitled to a refund though as it's after the 28 days return policy?

It was purchased from Comet and I know they offer a repair service so they may want to go down that route first?

divadee

What i had to do with pc world (i hate them but got them to price match!!) is i took the first player back 2 and a half weeks ago, this was bought last sept, they were sending it off for repair, but samsung just said give her a new one, we picked this up yesterday, but i tested it immediately an the new one had the same fault. So we went in this morning and got a full refund. They did try to palm us off with vouchers but i told them the sony i wanted was not available from pc world, he went and spoke to the manager and he authorised the full refund.

I would suggest try a similar tack with comet, return and see what happens, but comet i think are worse than pc world, they hate giving refunds!!! I always think they act like it is coming out of their own persoanl pocket.

Also if its less than 6 months old it is up to the retailer to prove it isnt faulty when purchased not you to prove it is.

JennyW_2

Thanks Divadee. My husband is much better at things like this than me but I will give it a go. I'm going to call Samsung at lunchtime so I'm hoping they'll tell me to take it back but I may still be stuck with Comet's policy to try and repair it.

I too have a Sony in mind (model RDRHXD870B). Sounds like the Sony would be much better.

divadee

JennyW wrote: »

Thanks Divadee. My husband is much better at things like this than me but I will give it a go. I'm going to call Samsung at lunchtime so I'm hoping they'll tell me to take it back but I may still be stuck with Comet's policy to try and repair it.

I too have a Sony in mind (model RDRHXD870B). Sounds like the Sony would be much better.

I wouldnt worry about samsung as your contract is with comet not samsung, i would take it back today to get the repair ball rolling, that will probably take a couple of weeks, if it works great, if they give you a new one, double check everything works, if not take it back asap and ask for a refund.

as for the sony thats the one i have just ordered from rgb direct for £185!

i had seen it slightly cheaper at £180 but from a company i had never heard of and some of the reviews were iffy.

i have checked out rgb direct and asked on here and havent found a negative yet!!

If you want i will let you know how i get on with them?

JennyW_2

that's the problem if they want to take it away for 2 weeks - wont be able to record my favourite programs

How do you find the Sony DVD?

divadee

JennyW wrote: »

that's the problem if they want to take it away for 2 weeks - wont be able to record my favourite programs

How do you find the Sony DVD?

i know its a pain to be without a dvd recorder!!! I have luckily got virgin+ so i can still record stuff, but i use my dvd recorder a lot still, i record a lot of stuff for my mum and dad as they live in singapore and i post it out to them as tv is rubbish out there!! They have been missing there dvds terribly!!

nto got the sony yet only just ordered it today!! But i will give you a review when it arrives in the next few days!!