How to handle easyjet

laurasbump

My family and I were due to fly out with easyJet in January and our flight was cancelled due to poor weather conditions (funny because they allowed other easyJet flights to continue flying that evening!). We re-booked our flight for the following morning and the easyJet staff told us that we were entitled to one night's hotel stay and transfers to the accommodation.

I booked a hotel for the 4 of us, we took a taxi and had a meal.

On our return we wrote to easyJet, with our receipts but received no response. The letter was recorded and I was able to confirm, using Royalmail's tracking system, that they had received my documentation.

At the beginning of March I contacted easyJet's customer service line and it was confirmed that they had no record of the documentation and was advised to email in the claim with copies of the receipts. I did this and a month on I still have had no response.

To make matters worse easyJet lost 2 out of 3 of our cases on the flight over to Spain. I know that this is treated as a seperate issue but it seemed that things could not have got any worse.

I'm really not sure what our approach should be with this. Continue to email/write/telephone or take it a step further? If so, how and who with?

Has anyone been in a similar situation? What was the outcome?

I know it's not a huge amount but the £300+ that we outlayed back in January is very much needed as I'm about to start my maternity leave and every penny counts.

Thanks,

Laura

Francophile

If I was you I would contact my local radio station consumer programme and get them to take it up on your behalf or contact Watchdog. They'll sit up and take notice more when there's bad publicity involved.

Thomas99

laurasbump wrote: »

I know it's not a huge amount but the £300+ that we outlayed back in January is very much needed as I'm about to start my maternity leave and every penny counts.

Thanks,

Laura

Start a debt recovery case, in the small claims court.
http://www.adviceguide.org.uk/index/your_rights/legal_system/small_claims.htm
http://www.hmcourts-service.gov.uk/infoabout/claims/index.htm

Ivan_Konstantinov

Francophile wrote: »

If I was you I would contact my local radio station consumer programme and get them to take it up on your behalf or contact Watchdog. They'll sit up and take notice more when there's bad publicity involved.

these idiots dont care about bad publicity

richardw

laurasbump wrote: »

The letter was recorded and I was able to confirm, using Royalmail's tracking system, that they had received my documentation.

At the beginning of March I contacted easyJet's customer service line and it was confirmed that they had no record of the documentation

mmm sounds a bit convenient for easyJet, but they didn't lose my recorded delivery letter.

dmg24

Send a final letter to them, both by email and by RD, headed 'Letter Before Action'. Give them 28 days (or whatever time you wish) to respond, stating that if they do not reply you will issue a small claims action.