HELP-Stolen Money

flashnazia

My sister had her purse nicked at uni. Skint as she is she cancelled all cards and had to fork out for new NUS and provisional licence.

She got her statement today and lo and behold. £300 had been withdrawn twice one week after she cancelled her card.

She's on the phone to her crappy bank now as I type.

What I don't understand is, she didn't write her pin down nor is it anything memorable so how did they take the money?

Any tips on how to deal with this are appreciated.

She is a skint student and they took her loan money.:mad:

flashnazia

They just fobbed her off and told her to ring back on monday!!

Charis

Was it a fellow student who had seen her put her pin number in a cash machine? Has she ever disclosed her pin number to anyone? I once had my purse nicked from a locked office I shared with one other girl. She denied all knowledge, of course. Funny how one day she told me she was skint and the following day, after my purse disappeared, she bought new shoes. (Before the days of easy credit).

warmsnow

This is really nasty work - they basically somehow managed to get the pin, most likely by surreptitiously watching her enter it somewhere and then pinching her purse

Fingers crossed your sister gets her money back, if its a debit card they don't strictly have to refund payment prior to being advised to cancel her card, but since it was after they really should

A friend of mine once had a new card sent out, and this new card meant that the old one had been activated again!

flashnazia

I might as well name and shame the bank in question. It's Yorkshire Bank.

My sister had a very basic account with a naff debit card. No cheque book etc.

The problem is. They won't tell her over the phone how the money was taken. All her statement says is the name of the other bank so it may not even be a cash withdrawal.

Nobody else knows her pin or saw her input.

She is worried sick and she has rang twice but they told her she has to go into the branch on monday and fill out a form. In the meantime have a nice heart attack...

We think the person may have gone in and asked for a cheque from her account or something but then again how would the thief cash it?

So confused. The whole family is fuming and this has come at a bad time as it is.

soolin

I would get back on the phone, this is quite intolerable.

We are all supposed to be taking banking fraud seriously as it is costing the banks millions every year, yet it appears that as soon as we do try and notify them something is amiss they are suddenly not bothered.

CLAPTON

Its quite normal to have to deal with the situation Monday - Friday and 9 to 5 I'm afraid so best to wait patiently until Monday.
Since the theft was after she reported the matter there is no reason to assume they won't refund the money.

flashnazia

Thanks for the replies. Will keep you posted.

Sister trying to block it out until monday when she has to waste a bus fare for something that it their (the bank) fault!

CLAPTON

better to encourage her to be less confrontational...
do not yorkshire bank offer online access... it may be worth her using online access rather than wait for statements to arrive.

Iamthesmartestmanalive

They guessed the pin of course

Because im sure if your sister had written it down or saved it to her phone she would rush to admit it :rolleyes:

d123

flashnazia wrote: »

Thanks for the replies. Will keep you posted.

Sister trying to block it out until monday when she has to waste a bus fare for something that it their (the bank) fault!

I'm confused as to how it's the banks fault? Did they lose the card?

If your sister lost the card, unfortunately it's her fault, and any inconvenience is caused by her loss of the card. I'm not a fan of banks, but really don't see how the bank is the bad guy in this story.

I would think the PIN was probably written down in some form in the purse if the money was withdrawn from an ATM (or any other service that needs the PIN) there aren't that many clairvoyant thieves out there.