HELP!! Nationwide foreign transaction (charged twice!!!)

missile

oranabana wrote: »

the amount is just under GBP 150.00, which would mean that it should well be possible to withdraw two lots in one day. On the other hand I am not sure if Nationwide does limit it, or if its the foreign bank?!

It is Nationwide who restrict it to £300.

oranabana

thanks missile, I think he has done that, but will check.
and - does anyone know the format of email addresses at the Nationwide?!

missile

The format of email addresses at Nationwide is [EMAIL="phishing@nationwide.co.uk"]phishing@nationwide.co.uk[/EMAIL] I contact Nationwide via online banking and have always received a prompt reply.

You could phone 08457 30 20 10 or 01793 656789 and ask for an e mail contact

oranabana

Hi, thanks, we have a name for the person from the Visa Transaction section (the ones in charge of that case). However we like to email the person directly (its easier to have things in writing, leaving a papertrail).

He has now arranged an appointment with a Nationwide branch manager in a few days and has re-submitted the ATM discrepancy form.

oranabana

Hi, thanks, we have a name for the person from the Visa Transaction section (the ones in charge of that case). However we like to email the person directly (its easier to have things in writing, leaving a papertrail).

He has now arranged an appointment with a Nationwide branch manager in a few days and has re-submitted the ATM discrepancy form.

Biggles

oranabana wrote: »

the amount is just under GBP 150.00, which would mean that it should well be possible to withdraw two lots in one day. On the other hand I am not sure if Nationwide does limit it, or if its the foreign bank?!

The word fraudulent was possibly not the correct wording (I am just the intermediary here, but I have asked again, and that was just the wording he used, in the first contact with Nationwide, when the two amounts appeared on the online statement).

Judging what you guys are saying, this is a lost cause..?! huh

It was just your post #4 that made me think it was £2-300 (20% of a month's salary/half the flight cost).

It wasn't so much the use of the word 'fraudulent' but just that I read post #1 to say that he reported it to Nationwide 'immediately', without mentioning that he had already seen it on his statement. If he had, that would explain it.

But no, if he's genuine, it shouldn't be a lost cause, he should carry on trying.

oranabana

Hi all, just to keep you updated. The bank has finally decided - after getting the ombudsman involved - that there is no case and they will not refund any money. My friend has then written a reply to the ombudsman mentioning that there is a witness who he has been in touch, which is willing to testify in a legal preceeding.
Nationwide has now in response offered to settle the dispute with a one of payment, which the ombudsman have provided a statement to him, whcih would need signing.

I am thinking that the bank has finally accepted that they are at fault (even if indirectly as it was VISA network), and hence think he should ask for some form of compensation or at the very least interest for the money - it was over a year now when this happened.

How would one calculate the interest and would you ask for compensation, due to time spent/wasted?

Thanks

prudentsaving42

oranabana wrote: »

Hi all, just to keep you updated. The bank has finally decided - after getting the ombudsman involved - that there is no case and they will not refund any money. My friend has then written a reply to the ombudsman mentioning that there is a witness who he has been in touch, which is willing to testify in a legal preceeding.
Nationwide has now in response offered to settle the dispute with a one of payment, which the ombudsman have provided a statement to him, whcih would need signing.

I am thinking that the bank has finally accepted that they are at fault (even if indirectly as it was VISA network), and hence think he should ask for some form of compensation or at the very least interest for the money - it was over a year now when this happened.

How would one calculate the interest and would you ask for compensation, due to time spent/wasted?

Thanks

The interest would probably be about a tenner, but is it worth further hassle?:rolleyes:

oranabana

.. so he should take the money and accept that mistakes happen?

normanmark

oranabana wrote: »

.. so he should take the money and accept that mistakes happen?

erm.....yeah?