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PayPal want me to file a Police report over a SNAD claim
Avoriaz
Posts: 39,110 Forumite
I bought a guitar for £25 plus £15 p&p. The guitar was incorrectly described as an Echo brand when it was actually a cheap Encore brand. The seller would not agree to a price reduction and was very snotty and unhelpful so I started a claim with PayPal on the basis of “significantly not as described”.
They have sent me a few requests for more details which I have provided, even though I had already sent them full details.
Now they have asked me to file a police report and send them the details.
I have replied saying that this request is ridiculous as it is not a Police matter.
Have PayPal made a mistake or is this normal?
Comments please.
They have sent me a few requests for more details which I have provided, even though I had already sent them full details.
Now they have asked me to file a police report and send them the details.
Dear XXXXX
In order to continue this investigation, please file a police report with
your local police station that highlights your issue and fax a copy of the report to PayPal. This document should be on headed police paper/stamped police paper and clearly show the problem with the transaction.
I have replied saying that this request is ridiculous as it is not a Police matter.
Have PayPal made a mistake or is this normal?
Comments please.
0
Comments
-
It sounds to me as though they're confusing their disputes. I'd give them a bell.My TV is broken!
Edit: refunded £515 for TV 1.5 years out of warranty - thank you Sale of Goods Act! :j0
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