PSU Problems

battyboimatt

Hello Everyone,

I was woundering if anyone could help, I have a new customer built pc that cost me over two grand, yes its !!!! off a stick, had it only for two months but have had a problem since sunday, I was happily playing world of warcraft online, when my pc monitor flashes analog/digital did this for 4 mins, screen went blank and pc turned off, i turned it st8 back on and nope it just turned itself st8 off. I left it for 5 mins turned it on and it started back up, but the screen was just black again digital analog, checked wires all ok, finally touched one of the psu wires and screen came on and booted up, but then screen flashed and just random turns off.

When i have finally got it to stay on for a few hours last night it was fine and stable i checked my PC Proble 2 error log and it seems there are loads of 3.3 Volatage monitor warnings seems it has been at 2.76 and 2.78 etc and it seems to be on the days my pc had problems, last night it was fine and the 3.3 volatage was 3.6 and it stayed fine. My PC Probe monitor measures processor 1, 2, 3.3 voltage, 5.5 Volatage and 12 Volts, which all the others seem fine.

My question is, do you think this is a PSU problem or card, what does the 3.3 v moinior acutally power, which part of the computer uses the 3.3 volts, Im just so annoyed as i love my pc and am on it loads, getting withdrawl systems, anyone have any suggestions

Thanks

Matt

danivtec

My friend had the same things as you, he was gaming and it just used to shut off, sometimes after a few minutes other times upto 2 hours. We replaced his psu with a better one and it stopped.

So I would think that your psu is probably the likely problem. Can you see what make you have installed at the moment?

totalsolutions

"finally touched one of the psu wires and screen came on and booted up, but then screen flashed and just random turns off. "

Reseat all those cables/connectors.

jje_2

Also make sure the video card is seated in the slot .
Still a problem take it back any problems with the shop contact your local trading standards . Cables should not come undone on a proper build .Two Grands worth of computer nearly as dear as the Dome .

jje

danivtec

Sounds like either one of the psu connections is not slotted in correctly to the motherboard, graphics card etc or the psu is itself faulty.

Take it back as jje suggests and see what they say.

battyboimatt

Thanks for the quick reply, the PSU is an Antec Quatro 1000 volt PSU unit http://www.antec.com/uk/productDetails.php?ProdID=07991 which has 3 years warrenty on it, but to claim on that I have to my own cost send it to Belgium apparantly according to antec but I just wanted to make double sure that it was the PSU, I cant take it back to the place that I got it built, they went under, but I still have my manufactures warrenty

indierocker85

Hi there,

Well firstly check all interal conenctions, power conenctors first and check they are all as should be. Secondly check all the internal cards etc are slotted correctly.

Then monitor the system very closely for anything untoward, please advise after doing this if anything further re-occurs. Don't remove the PSU and send to beligium as yet, as replacing it could outweigh the postal cost (Don't quote me on that). Also, it might not be the PSU, it could potentially be the motherboard isn't circulating the power efficiently. We can investigate this when we have the spec.

Also please could you post the full spec of the system if possible i.e what components you have built it with

Thanks

DatabaseError

battyboimatt wrote: »

the PSU is an Antec Quatro 1000 volt PSU unit

might that be watts? 1000 volts is 'slightly' above domestic uk voltage

:A

indierocker85

tonyhague wrote: »

might that be watts? 1000 volts is 'slightly' above domestic uk voltage

:A

Yes, I am thinking that could Possibly fry your machine LOL if not the user :rotfl: :rotfl:

battyboimatt

Hi it needs to be 1000 psu due to whats inside the beast, I will post full specs when i get home from work its just the x2 Nvidia 8800 GTX 715mb cards that are really power hungry as well lol, sull specs to come.

jje_2

If the product is faulty at two months old the Vendor of the machine is entirely and solely responsible not the manufacturer of any parts .Contact who ever you bought it off and explain the problem if they are unwilling to fix free of charge then contact your local trading standards .Its not a cheap PSU and though the PSU may be at fault it could be a motherboard failure/problem .
Baring something silly like a loose connector the product is not fit for purpose almost certainly UK legislation will say you are entitled to your money back .
You take it back to the builder he tests it swops out the PSU all works so replaces PSU and the vendor goes through the process of getting his money back not the buyer . Dont get fobbed off with any 28 days ruling their is no such thing in UK consumer law . That says a product must be fit for purpose and the time scale is up to six years . But once over twelve months it gets rather more complicated than just asking for your money back 4 years down the line .
One further point as of this year anyway its up to the vendor to prove their is not something wrong with the machine they sold not you .

jje