Only a dribble from my bath tap

blueflyingtonight

To sumarise a tale of woe involving British Gas:

Had a hot water cylinder replaced under the homecare agreement. Everything seemed fine until we came to run a bath. There was only a dribble of water from the hot tap. Hot water fine in all other taps in the house. Called the engineer back. Ah said the engineer - this is a tap problem and not covered by the homecare agreement. Probably scaled up. Strange I thought as it was working fine up until the instant that the engineer completed his work. Protracted wranglings with British Gas who still refuse to do anything about it. :mad:

Can anyone suggest the likely cause of this problem and how best to rersolve it?

Cheers

Steve

adaze

He could well have dislodged something which is now blocking the tap? If you have an isolating valve below the tap switch that off, screw off the tap. Replace it with the cold water tap and see if water comes out when you open the isolating valve... that way you can tell if it is the tap or not. Don't know about the homecare package, does it not cover regular plumbing problems?

BobProperty

Some crud has got in the bath hot tap following the work, possibly? Can you take the "head" off the tap and check (assuming you know what I'm taking about and have the necessary skill and tools)?
http://www.ultimatehandyman.co.uk/taps/index.htm
Have a look at the first two items on this link.

BobProperty

adaze wrote: »

.... Don't know about the homecare package, does it not cover regular plumbing problems?

IIRC it doesn't cover taps themselves otherwise BG would have to be replacing £800 gold waterfalls and the like, not very cost effective from their point of view.

blueflyingtonight

Problem now solved. I called out the guy that installed my bathroom. Ee had to completely uninstall the bath and remove the taps. He found a 12mm chunk of insulating material blocking the hot pipe at the entrance to the tap. This was obviously dropped in the system by the British Gas engineer. I will now have a bill for 5 hours labour - lots of making good to do to get it back to how it was.

I will be on to British Gas tomorrow - what are my chances of getting compenstation for the repair and loss of hot water for 3 week?

Steve

adaze

Can you deffo prove it was BG? Otherwise probably unlikely to get anything, sorry