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Tesco Direct
matthewking26
Posts: 143 Forumite
This is the email I've just sent to Tesco Direct. Here's hoping future orders with them are as successful. We ordered a new fridge on Friday and it arrived on Wednesday with the delivery guy texting the day before to confirm delivery then ringing an hour before delivery on the day so my partner who was out could get home in time for the delivery but without having to stay in all day waiting for it.
Dear Sirs,
I wanted to write to say thank you for the excellent service we received recently.
We ordered a new fridge/freezer through your website which was a pleasant experience, easy to do. Having a choice of delivery day was very helpful to us.
The text confirming delivery the day before delivery was reassuring for us.
The friendly delivery man (from Express Logistics) rang before delivery to confirm what time he would be coming (which was accurate) and when he couldn't find the house he rang so we could direct him. Once delivered he even took away the packaging with him.
We were very impressed with the speed our fridge/freezer reached us after ordering and with the professional manner our order was handled.
Thank you very much for all this and if only other companies would follow your example!
Yours faithfully
Dear Sirs,
I wanted to write to say thank you for the excellent service we received recently.
We ordered a new fridge/freezer through your website which was a pleasant experience, easy to do. Having a choice of delivery day was very helpful to us.
The text confirming delivery the day before delivery was reassuring for us.
The friendly delivery man (from Express Logistics) rang before delivery to confirm what time he would be coming (which was accurate) and when he couldn't find the house he rang so we could direct him. Once delivered he even took away the packaging with him.
We were very impressed with the speed our fridge/freezer reached us after ordering and with the professional manner our order was handled.
Thank you very much for all this and if only other companies would follow your example!
Yours faithfully
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