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**Tax Credits Helpline - Important Info**
![[Deleted User]](https://us-noi.v-cdn.net/6031891/uploads/defaultavatar/nFA7H6UNOO0N5.jpg)
[Deleted User]
Posts: 0 Newbie
If you call the helpline between 6pm Thursday 3rd April and 8am Tuesday 8th April you will be unable to query any payments or overpayments etc.
The systems will be down for maintenance as it is the new financial year.
There is absolutely no access so the advisers can tell you nothing about your claim/award.
If you need to make a change of circumstance you are better (and quicker) waiting until after Wednesday 9th April.
Any changes you make during the system downtime will be taken on paper and updated ASAP - but unfortunately ASAP is not always very soon and the delays could turn out to be a right pain in the @ss if the change of circumstance is quite urgent.
The systems will be down for maintenance as it is the new financial year.
There is absolutely no access so the advisers can tell you nothing about your claim/award.
If you need to make a change of circumstance you are better (and quicker) waiting until after Wednesday 9th April.
Any changes you make during the system downtime will be taken on paper and updated ASAP - but unfortunately ASAP is not always very soon and the delays could turn out to be a right pain in the @ss if the change of circumstance is quite urgent.
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Comments
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Bumped as a reminder to anyone who needs to call TCO over the next few days - if you need to call them do it now!0
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Bumping this again for anyone considering visiting their local HMRC enquiry centre instead of calling TCO. The systems will be unavailable for all staff so enquiry centres will be no use to you either
. Sorry This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0 -
Thanks for the heads up. I still haven't heard back about mine, guess I'll be waiting even longer nowNo longer using this account for new posts from 20130
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Thank you, was going to ring with updated income for the past year as received hubbies p60.
Will wait until next week.
best wishes
CharlotteToughest form of moutain climbing is climbing out of a rutI WILL be debt free!I WILL be happy!red pen member 40 -
We haven't heard anything about our Child Tax Credits. Should we have recieved a form to fill in about this years income?If marriage means you fell in love, does divorce mean you climbed back out?:rotfl:0
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The forms haven't been sent out yet. They should start going out within the next few days and will have to be returned by 31st July.This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0
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If you haven't received the renewal pack by around the middle of June you should give them a call as it may have been issued but gone missing in the post.0
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Bumped again as a reminder
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