Creative Zen MP3 in recovery mode

Hootie19

My son dropped his MP3 player this morning and it has gone into recovery mode. Can someone suggest what he should do with it?

The options given on the screen are:

clean up
format all
reboot firmware
reboot

He said that the clean up and reboot options haven't worked (unless it's more than just selecting it and he's not done the next step). He says clean up does nothing, and reboot just goes back to recovery mode.

It is a Creative Zen MicroPhoto v.0.0.65

Any advice welcome

philnicandamy

try this (several people have confirmed this procedure):
1. remove the battery
2. hold the on switch in the on position
3. still holding the on switch in the on position, re-insert the battery
4. when the screen powers up, you will see the recovery menu. go the the 'clean' function (x2)
5. after using the clean function twice, reboot the player.

if this does not work, try the following steps:
1. download this firmware -> http://files.creative.com/manualdn/..._LB_1_20_01.exe (i assumed you're using windows xp. if not, download the appropriate firmware from http://www.creative.com/language.as...pport/downloads)
2. access the recovery menu as described above
3. open creative mediasource, go to Tools>Settings>Detector>uncheck Enable Detector. close mediasource
4. go to the firmware update option in the recovery menu
5. connect your player to your computer
6. open the firmware you downloaded and follow the steps