4 Problems.....Help!

gario900

Livid!
Got PC back after guy having it 6 weeks.

He put innew motherboard, memory etc
Got it back yesterday installed with XPro.

Ran avast and it found 28 Trojans.
AVG anti spyware also found 54 threats
Spybot 24 threats.

Anyway i've cleared them all up now!


1.Now, everytime i sign in i get an error c:\windows\system32\nsqrlwhm.dll
could not be found, serious?

2.Keyboard it set in USA i think

3.Getting absolute !!!! junk pop-ups although filter is set at high

4.Now i cant get any sound.

I was recommended by this guy, and i sure ain't taking it back to him, can anyone help out on thefur problems?

Thanks in Advance

PaulK_3

Keyboard can be set in control panel, regional settings. pop ups etc are probably related to either trojan issue or you have no blocker.
Sound is his problem to resolve, if he installed new hardware he should have installed the drivers needed and set it up properly. If your pc is now full of trojans and infections I would seriously wonder what he installed, how he got it and how much he actually knows about PCs. I would think this is not a legit copy of Pro to start with. Hope you didn't pay much for this work.

gario900

PaulK wrote: »

Keyboard can be set in control panel, regional settings. pop ups etc are probably related to either trojan issue or you have no blocker.
Sound is his problem to resolve, if he installed new hardware he should have installed the drivers needed and set it up properly. If your pc is now full of trojans and infections I would seriously wonder what he installed, how he got it and how much he actually knows about PCs. I would think this is not a legit copy of Pro to start with. Hope you didn't pay much for this work.

Deffo not a legit copy!
Thanx, got keybod settings back,
I paid him 70 quid, guy that doesn't work but someone recommended him,
I don't wanna take it back to him again.

Cheers paul

Gary

Edit, having to keep editing because letters keep sticking, another problem!

superscaper

Did you originally have a legitimate copy?

gario900

superscaper wrote: »

Did you originally have a legitimate copy?

No i didn't, it was a refurb unit I boughtfrom mcmark online, had it over the year now and it never came with a legit copy either!

Conor_3

TBH, it needs a format and re-install to wipe the rubbish completely. Installations infected to that extent rarely ever end up being stable after you've removed everything.
Sounds like the bloke is a right muppet. I've made a few quid over the years sorting out the mess these so called "experts" make. I suspect, and have come across this before, that he downloaded a cracked version of XP from The Pirate Bay or similar and the creator of the CD kindly loaded it with the malware you found.

One question, what do you use the PC for? If it's e-mail, web and office stuff type stuff, why not stick Linux on? It'd do what you want and you've no need to worry about viruses etc. Ubuntu is free and has excellent support.