Revised Direct Debit: Can I ask for it to go back to what it was?

Nicifer_noonoo

Hi all,

Hopefully someone can help me. Scottish Power have just emailed me to say they are putting my direct debit up by £6 per month...not a lot, but I'm already in credit with them by over £80, I really don't WANT to give them more money per month when what I'm paying already covers my usage just fine. Can I call them and ask them to put it back to what it was?

And does anyone know if I can do this by email? 0845 numbers are getting expensive when you're kept on hold as long as they like to, haha.

Cardew

It really depends how that credit of £80 is shown.

If you look at your account on-line you can get a false picture. This is because all DD credits are shown immediately but your bills are only debited quarterly.

e.g. I could be showing today as £200 in credit, but tomorrow I get a £300 bill debited and I am shown as £100 in debit.

However if your latest and recent bill shows you to be £80 in credit, then you have good ground for disputing the rise in DD. Also sending an email is better.

Nicifer_noonoo

Thanks, Cardew My bill came out yesterday, so the £80 credit is there AFTER the bill has been taken out.