Bradford & Bingley Fiasco

SkyWalker_2 · 1 April 2008 at 5:55PM

Her is what I have written to them following 2 months of hassle:

Dear Automated/Robot letter reader (for you cannot be human given my experiences)

I have had enough of your failed attempts to sort out my account, including failed promises and misinformation in letters dating from early February. Please read this letter and do so slowly.

To compound the abuse of your customer relations/satisfaction, in the last 24 hours I have had 4 very frustrating phone calls trying to retrieve what became a hopeless situation. 3 calls that I made, the 1st on 31/3 seemed to be getting toward a resolution but it later transpired that it was not, 2nd and subsequent calls made on 1/4 In the first call of the day I was cut off mid enquiry, next I was almost getting somewhere, again, or so I thought. The final call that your staff member made to me after I insisted on speaking to you but could not, was a call in which I was only marginally better off after the call than I was before it was made. The difference was you had enabled withdrawals! Not at all what I was seeking in respect of account.

After call 4 I was able to withdraw my balance but not add monies and so what else could I do? I used the access you finally deigned worthy to grant me and closed the account – what a waste!

I have had well over £20,000 sat in Lloyds TSB waiting for an opportunity to transfer it to you. I lived in Bradford and in Bingley for over 40 years before moving south and I even worked in the banking sector when I lived in Bingley. If I were writing a sitcom I could not have had better source material. You really ought to take some time out for a reality check. Your version of eBanking is not a patch on the other 6 eBanking services that I use regularly without any fuss.

I have been persistently either misinformed lied to or given pathetic excuses as to why you cannot seem to carry out a simple administrative task even when you have been at fault. You do not even do what you say in your letters. I trust that £251.60 will meander back to whence it came?

I despair at the human cost of banking with you and hope your other customers fare better.

Yours faithfully and Good Bye……..