Tiscali Talk Price Increases from 1/5/2008

in Phones & TV
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billsavingsbillsavings Forumite
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"The Daytime rate to UK local and national numbers (01, 02 and 03 numbers) will be 4p per minute. This will affect the "Free Weekend Talk" and "Offpeak Talk" families of tariffs only.


The Evening rate to UK local and national numbers (01, 02 and 03 numbers) will change to 1.5p per minute, and will replace the "5p for up to 60 minutes" rate. This will only affect the "Free Weekend Talk" family of tariffs.


Call charges for calling 0845 and 0870 numbers will now be simpler. There will be just two timebands for calling these numbers: Daytime and Evening, seven days a week. This will affect the "Free Weekend Talk", "Offpeak Talk" and "Anytime Talk" families of tariffs.


Calls to 0870 numbers will change from 7.91p to 8p during the Daytime timeband, and from 3.95p to 4p in the Evening timeband, seven days a week. Calls to 0845 numbers will cost 4p during the Daytime timeband, and 2p during the Evening timeband, seven days a week. This will affect the "Free Weekend Talk", "Offpeak Talk" and "Anytime Talk" families of tariffs.


Inclusive UK calls (01, 02 and 03 numbers) will continue to be free for up to 60 minutes. After 60 minutes, calls will be charged at 4p per minute during the Daytime, or 1.5p per minute during the Evening and Weekend timebands, We recommend customers hang up and redial after 59 minutes to avoid incurring these charges. This will affect the "Free Weekend Talk", "Offpeak Talk" and "Anytime Talk" families of tariffs.

http://www.tiscali.co.uk/products/talk/pricing-updates.html?code=NN-HB-0282&srccode=

Current prices can be found here: http://www.tiscali.co.uk/products/nm/online-rates-sheet.pdf

Replies

  • Tiscali have well and truly stuffed their customers locked into the £14.99 p bundle by dropping their evening rate of 5p a geographical call for 60 minutes, and replaceing it with 1.5p a minute.
  • cutiepiecutiepie Forumite
    11 Posts
    Tiscali have well and truly stuffed their customers locked into the £14.99 p bundle by dropping their evening rate of 5p a geographical call for 60 minutes, and replaceing it with 1.5p a minute.
    I think it depends who you get through to when you phone for what you end up paying. I pay £14.99 a month for free calls anytime plus broadband. I phoned to ask how much it would be JUST for broadband and the man I spoke to said £14.99. Obviously I was confused and he said I was getting free calls. It was then he said it would cost £30 for free line rental because they sorted it out with BT but that it would save me money after a few months because of not having to pay £10.50 to BT. That's when I said I'd think about it. I'm too scared to risk it in case I can't access the override numbers and I use 18185 to send texts from my computer a lot.

    One good thing about Tiscali, I phoned someone on a Sunday to say I wanted a free modem for an extra computer because I saw they were offering it to new customers and lo and behold, it arrived two days later. The girl I spoke to was obviously one of the "helpful" ones.
  • billsavingsbillsavings Forumite
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    cutiepie wrote: »
    I think it depends who you get through to when you phone for what you end up paying. I pay £14.99 a month for free calls anytime plus broadband. I phoned to ask how much it would be JUST for broadband and the man I spoke to said £14.99. Obviously I was confused and he said I was getting free calls. It was then he said it would cost £30 for free line rental because they sorted it out with BT but that it would save me money after a few months because of not having to pay £10.50 to BT. That's when I said I'd think about it. I'm too scared to risk it in case I can't access the override numbers and I use 18185 to send texts from my computer a lot.

    One good thing about Tiscali, I phoned someone on a Sunday to say I wanted a free modem for an extra computer because I saw they were offering it to new customers and lo and behold, it arrived two days later. The girl I spoke to was obviously one of the "helpful" ones.

    If your on the £14.99p llu bundle which includes line rental http://www.tiscali.co.uk/products/talk/?code=ZZ-NL-12LW&srccode=
    or the Free Weekend Talk call package http://www.tiscali.co.uk/products/phonecalls/?code=ZZ-NL-12LW&srccode=
    you will have to pay extra for your evening geographical calls.

    The calls you get are not free their included in the price.

    How can line rental be free if they want to charge you £30 for it.

    You dont need a landline provider to send texts from 18185 all you need is to register a mobile number.

    Yes your right to be concerned if you switch to a llu bundle they can and do block the short code 18185 for calls. Although you are still able to use 0800/0844/0845/0870/0871 access numbers.
  • iwanttosave_2iwanttosave_2 Forumite
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    If your on the £14.99p llu bundle which includes line rental you will have to pay extra for your evening calls.

    The calls you get are not free their included in the price.

    How can line rental be free if they want to charge you £30 for it.

    You dont need a landline provider to send texts from 18185 all you need is to register a mobile number.

    Yes your right to be concerned if you switch to a llu bundle they can and do block the short code 18185 for calls. Although you are still able to use 0800/0844/0845/0870/0871 access numbers.

    Tiscalli do two packages, one with and one without line rental (I think it depends on your exchange) she seems to be on the one without line rental.

    The £30 is a charge to cover their handling in taking over the line from BT, it is a one off charge.
    Work like you don't need money,
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  • billsavingsbillsavings Forumite
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    Tiscalli do two packages, one with and one without line rental (I think it depends on your exchange) she seems to be on the one without line rental.

    The £30 is a charge to cover their handling in taking over the line from BT, it is a one off charge.

    I am aware of that i thought i made it clear by saying If your on the £14.99p llu bundle which includes line rental you will have to pay extra for your evening calls.

    If your on a broadband/calls only bundle which includes anytime talk http://www.tiscali.co.uk/products/nm/phonecalls.html?code=NN-HB-0282&srccode=&rscode=UK-185261 your still be paying for them in your bundle price.

    Leaving the £30 to one side you need to pay to get line rental included, the so called free line rental is not strictly free, you pay for it in the bundle. Inclusive yes but not free.
  • BexTechBexTech Forumite
    4.8K Posts
    I am aware of that i thought i made it clear by saying If your on the £14.99p llu bundle which includes line rental you will have to pay extra for your evening calls.

    If your on a broadband/calls only bundle which includes anytime talk http://www.tiscali.co.uk/products/nm/phonecalls.html?code=NN-HB-0282&srccode=&rscode=UK-185261 your still be paying for them in your bundle price.

    Leaving the £30 to one side you need to pay to get line rental included, the so called free line rental is not strictly free, you pay for it in the bundle. Inclusive yes but not free.

    Doesn't it only cost Tiscali £2.35 to take over a line?
    It's PAC not PAC Code, it's MAC not MAC Code, it's PIN not PIN Number, it's ATM not ATM Machine, it's LCD not LCD Display, it's DVD not DVD disc... It's no one not noone, It's a lot not alot, It's got not gotten... Panini is the plural of panino - there is no S!!
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  • ACDeagACDeag Forumite
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    Tiscali have well and truly stuffed their customers locked into the £14.99 p bundle by dropping their evening rate of 5p a geographical call for 60 minutes, and replaceing it with 1.5p a minute.

    I would have thought that with an increase like that you could probably terminate your contract early and go elsewhere.

    The increase is far more than the inflation rate which normally allows you to terminate.
  • YpaymoreYpaymore Forumite
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    ACDeag wrote: »
    I would have thought that with an increase like that you could probably terminate your contract early and go elsewhere.

    The increase is far more than the inflation rate which normally allows you to terminate.

    Perhaps you can point out where it says in Tiscali,s Terms and Conditions you can do this.
  • ACDeagACDeag Forumite
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    Ypaymore wrote: »
    Perhaps you can point out where it says in Tiscali,s Terms and Conditions you can do this.

    Nothing in their T&Cs, but look here:

    CONSUMER PROTECTION
    The Unfair Terms in Consumer Contracts Regulations 1999

    http://www.opsi.gov.uk/si/si1999/19992083.htm

    Schedule 2
    Part 1(l)

    (l) providing for the price of goods to be determined at the time of delivery or allowing a seller of goods or supplier of services to increase their price without in both cases giving the consumer the corresponding right to cancel the contract if the final price is too high in relation to the price agreed when the contract was concluded;

    I am not a lawyer, but I would have thought you could quote these and get out.
  • YpaymoreYpaymore Forumite
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    ACDeag thanks for that link.
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