virus removeable

dan2002

hi all really stuck ,I have found I have the (win32 Bagle .mk) virus in my computer and cant get rid of it ,I am running zonealarm antivirus and spy wear, but it is finding this virus but cant quarantine it, running xp can anyone help me to remove this ,it will not let me start in safe mode as well ,help

raptorman

Just done a quick google and found these free removal tools
from Kaspersky Lab
http://www.kaspersky.com/removaltools

Although I'm not sure which tool you need(I'm thinking
fifth one down on the left or possibly 13th down on left), maybe a techie
from MSE can pick the right one for you.

HTH

dan2002

hi raptorman tryed that removal tool but its telling me there is nothing there but when i scan the computer with zone alarm its finding a virus and cant put it in quarintine or delete ,also I cant get the computer to reboot in safe mode

jje_2

Win32 bagle is generally transmitted via e-mail or file sharing .
Go through your emails and recent file shares and delete any that may be suspicious .
Empty deleted folder . Run CCleaner free to download and genuine tool and run both cleans and fix registry dont save reg back up in this case.
Download a free trial of Kaspersky Internet Security from http://www.kaspersky.com/trials
download free SuperAnti spyware from
http://www.superantispyware.com/superantispywarefreevspro.html

Install both then you must update both
Turn off system restore . Remove Zone Alarm and Spyware to prevent conflicts .
Run kaspersky and the superantispyware and see if you get a better result .

jje

dan2002

will try that