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Need advice re. pursuing a complaint against ins provider
melski
Posts: 7 Forumite
I realise it's hard to give an informed answer without knowing all the details, but anyway, here goes!
Halifax have offerred me £100 as a gesture of goodwill in response to a complaint I made about their handling of a claim (bldg movement due to collapsed drain), which is still unresolved 15 months after I first contacted them. My complaint is basically their administrative incompetence, undue delays at every stage - things only ever moving forward after I contact them to remind them about lack of progress, etc. Plus them refusing to pay for replacing some things that have had to be removed due to the repair work. And when the contractors they instructed finally came round, they didn't do what they were asked to...etc.
Don't really feel that £100 covers the amount of time I've had to waste doing their job for them and hassle it's caused, especially since the problems have continued since this time. The fact they offerred it so readily makes me think they agree I have a point. But I'm sure there are many with worse experiences than me, and I don't want to be a compensation chaser for the sake of it, or drag things out via their complaints manager/ombudsman unnecessarily.
So can anyone advise, does £100 seem like a reasonable kind of offer for a complaint like this, or just a tactic to deter me from pursuing further?! Replies from anyone with experience of working in complaints dept of insurance co esp. welcome!
Halifax have offerred me £100 as a gesture of goodwill in response to a complaint I made about their handling of a claim (bldg movement due to collapsed drain), which is still unresolved 15 months after I first contacted them. My complaint is basically their administrative incompetence, undue delays at every stage - things only ever moving forward after I contact them to remind them about lack of progress, etc. Plus them refusing to pay for replacing some things that have had to be removed due to the repair work. And when the contractors they instructed finally came round, they didn't do what they were asked to...etc.
Don't really feel that £100 covers the amount of time I've had to waste doing their job for them and hassle it's caused, especially since the problems have continued since this time. The fact they offerred it so readily makes me think they agree I have a point. But I'm sure there are many with worse experiences than me, and I don't want to be a compensation chaser for the sake of it, or drag things out via their complaints manager/ombudsman unnecessarily.
So can anyone advise, does £100 seem like a reasonable kind of offer for a complaint like this, or just a tactic to deter me from pursuing further?! Replies from anyone with experience of working in complaints dept of insurance co esp. welcome!
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