Thunderbird outgoing mail problem

shona_2

Hi
I have a problem with trying to send outgoing mail from Mozilla thunderbird, although i can receive it.
Does anyone know what the problem might be?
thanks
Shona

espresso

shona wrote: »

Hi
I have a problem with trying to send outgoing mail from Mozilla thunderbird, although i can receive it.
Does anyone know what the problem might be?
thanks
Shona

Change the SMTP server setting to whatever is specified by your ISP.

timay_2

Are you getting any error messages?

Have you checked the settings to make sure you have them setup correctly- possibly the smtp server address is incorrect

shona_2

Does the server name have to start with SMTP or could it be eg mail.jpnet.ch?

I'm trying to sort it out for someone who has been set up with a new account but hasn't been left any such info!
thanks
Shona

shona_2

Err... the error message is in French, but i think is the usual kind of business re verifying passwords, SMTP, impossible to connect to server etc

thanks
Shona

espresso

shona wrote: »

Does the server name have to start with SMTP or could it be eg mail.jpnet.ch?

I'm trying to sort it out for someone who has been set up with a new account but hasn't been left any such info!
thanks
Shona

Go to the ISP's website to get the SMTP server details.

shona_2

Hmm - tried that - it's just really advertising - jpnet.com
no server address - by I think it is mail.jpnet.ch - does that sound likely?
thanks

timay_2

looks ok to me- I can resolve the name mail.jpnet.ch to an IP address, so it must be published, smtp.jpnet.ch does not resolve.

Could be an authentication issue (username/password) or could be using a none standard port

shona_2

timay wrote: »

Could be an authentication issue (username/password) or could be using a none standard port

Thanks - on the outgoing mail part I put that address in, with port 25, but still isn't working. I tried adding a username etc, but it's still not working.

Bit of a pain. The guy who set them up with it wasn't able to solve it either! Because I think he prefers to use Outlook.

So I don't know what we're going to do.

Thank goodness for my mac which I understand!!

Shona

timay_2

Can you get the guy who set them up to send you the settings he uses for outlook?

At least then you should have all the info you need & will just need to play around with Thunderbird a bit.