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No Elect Statement for 9 months
Hello all.
I am with British Gas (say no more!) and pay both gas and elect by monthly direct debit. I haven't had an electricity statement since June 2007 and despite repeated 'phone calls requesting one I am getting nowhere. I have been told that there is an 'X block' on my electricity account and have been promised months ago that it would be removed but it hasn't up until now. I don't know what an 'X block' is, but my direct debits have been paid on time, I don't owe any arrears, so can't think what the problem is.
I wonder if someone can advise me as to how I can get some closure on this.
On a plus note - I had a new gas boiler fitted in November and my winter bill went down by almost 30% based on an average of the last four years. British Gas have just reduced my monthly direct debit by 25% and paid a £135 credit into my bank account, both without any prompting from me!
Many thanks,
Tony
I am with British Gas (say no more!) and pay both gas and elect by monthly direct debit. I haven't had an electricity statement since June 2007 and despite repeated 'phone calls requesting one I am getting nowhere. I have been told that there is an 'X block' on my electricity account and have been promised months ago that it would be removed but it hasn't up until now. I don't know what an 'X block' is, but my direct debits have been paid on time, I don't owe any arrears, so can't think what the problem is.
I wonder if someone can advise me as to how I can get some closure on this.
On a plus note - I had a new gas boiler fitted in November and my winter bill went down by almost 30% based on an average of the last four years. British Gas have just reduced my monthly direct debit by 25% and paid a £135 credit into my bank account, both without any prompting from me!
Many thanks,
Tony
0
Comments
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Ring them up again, get the name of the person you spoke to and what they agreed to do, so you can have a statement.
Then get their supervisors name and email address and email them with your request.
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I've got the name of everyone I've spoken to and the dates on which I called them. One of the people was a manager who promised me it would be sorted out within 4 weeks - that was in January!
Apparently it's physically impossible for them to raise a statement with this block on - the computer won't allow it.
I 'phoned them three days ago again and told them if I didn't get a call back that day saying it was sorted I would cancel my direct debit and change supplier. That worked - NOT!
Tony0 -
It took me a year to get BG to register me, and send a bill, and because there was more than a year without a bill I was given £22.63 compensation. No idea what an x block is, ring them up and ask to speak to management, tell them that you will withold payment if it isnt sorted, and would like some compensation
0 -
These blocks can now be removed. Ask to be transferred to department to action.Self Employed, Running my Dream Jobs0
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