Eon - Sting in the tail when you leave them.

Quentin

Eon have imposed new ts + cs on their customers.

One change may be of significance when switching away from them.

Their cheaper on line tariffs have good discounts applied to each bill (around 21% for a single supply, and more for dual supply).

But under the new conditions, they have inserted a new one:

No discounts will be applied to the final bill

As the discount could be quite large, then it may be worth timing a switch so that it completes shortly after a bill is due to be produced.

Then the next and final bill will only cover a short period, with a corresponding loss of just a little discount.

Ken68

Well spotted Quenton. What they doing is probably illegal.
Certainly one for Ofgem to look into.

SwanJon

Not sure how it would be illegal - they don't have to give you any discounts at all, and it is in the T&Cs.
If you are leaving E-on, would it work phoning up a week beforethe swithc and asking for a bill.
As it's not your final bill you should get the discount. You would still lose your discounts foryourlast bill,butnowit'sonly for a week.

Ken68

Giving discounts for other than the final bill smacks of
something bad, unless their expenses are more on issuing the last one. Anyway , like you say, easily avoided.

dori2o

This could definately be an unfair term under the UTCCR. They are essentially penalising you for transferring to another company.

I should think this will be challenged at some point in the not too distant future.

Quentin

Another new condition now imposed via the new conditions regarding the discount:

If you don't pay your bill on time, then they may remove the discount from the following bill.

This is in addition to their (unchanged) condition regarding late payments (whereby they can charge you their "reasonable costs" incurred in getting paid)

malamute

These changes in the T&C's are they just applying them without notification i for one have not had any communication regarding the 2 mentioned in above posts (just recently transferred from EDF).
Also my understanding is that the discounts are applied to the quarterly bills so if your leaving do it after this bill.

Quentin

These are their latest Ts + Cs. They came into force in February, at the same time as they imposed their price increase. Anyone not happy with them can notify them within 14 days of being notified of the changes and can leave them for another supplier without the changes being applied. So depending when they informed you it may be too late to do anything but lie down and take it!

The conditions regarding discount being denied in the circumstances mentioned in this thread, (which only have been inserted in these latest conditions), are in Section 4 (no discount on final bill) and Section 7 (discount removed from next bill following late payment)

http://www.eonenergy.com/Terms+And+Conditions/Residential-Products-Terms-and-conditions/Terms-and-Conditions-Residential-Standard.htm

Andy_Hamilton

Over pay them!

Ring up a month in advance of switching giving them over usage figures then when you switch give them the correct figures and say you must have been mistaken. then ask for your money back and get 21%, (252% APR)

Scousebird_2

Andy_Hamilton wrote: »

Over pay them!

Ring up a month in advance of switching giving them over usage figures then when you switch give them the correct figures and say you must have been mistaken. then ask for your money back and get 21% interest!

Lol-fantastic!