Microwave problem!

money_savy

Hi there...having a problem with my Panasonic Microwave...it is around 2yrs old....turn table is turning but the food remains cold...Also when I set it for 1min ...it stops after 13 secs....and the food is not heated..
does anyone know what the problem is or should I go for new one

Shambler

They are so cheap these days it is better to go buy a new one than try to get yours repaired.

andrew-b

Don't suppose it's under guarantee still? I really would have expected it to last longer than 2 years though and unless you've really not looked after it or stuck anything metal inside i think you have reasonable grounds to claim "not of satisfactory quality" under the Sales of Goods Act.
Consider this answer taken from the FAQs at http://www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=ADV0054-1111.txt

"If the time limit has expired on the guarantee then you have no claim under the guarantee. However, if you can show that the goods were not of satisfactory quality at the time of sale i.e. they were not as durable as it is reasonable to expect, then you may have a claim against the trader or finance company (if applicable) for compensation under the Sale of Goods Act."

I would call the panasonic customer care line (numbers on panasonic.co.uk website) and try to claim "not of satisfactory quality" as above. Nothing lost in trying.

But as said already it may be cheaper to buy a new one so bear that in mind if they do offer to repair at a fee.

I remember my parents got their microwave repaired after my Mum stuck something metal inside making sparks fly..no idea what the cost was but their microwave is a combi one with grill so i think it worked out cheaper to repair than replace.

If your looking for a new one then i'd recommend a Sharp microwave as our one is about 9 years old and never had a problem with it.

Andy

chilli_dog

Throw it away & get a new one, don't be tempted to take the cover off and look, microwaves are dangerous

jaxkesa

My Panasonic microwave has just died. It is about a 1 1/2 years old. Really annoyed as I hardly ever use it. I don't really want to go out and buy a new one as it cost me £80. Has anyone had any success getting them repaired by Panasonic?

Tigsteroonie

Our Panasonic started behaving weirdly after about 15 months, OH noticed that it turned itself on one evening (left on standby) and then started smoking. He quickly unplugged it and threw it into the back garden.

I'd bought from John Lewis so, although it was out of its one-year warranty, I got in touch with them. They agreed to replace it FOC (presumably as not fit for purpose), but didn't warranty the replacement. Needless to say, the replacement is never left on standby, just in case!

I would agree with the previous poster about Sharp microwaves - my previous Sharp model lasted about 10 years, and my mother's Sharp microwave lasted longer, I think about 15 years!

bookduck

There often is a fuse on the inside. There often is many 1000's of volts on the inside too.

Beside the electronic timer board, there in not much to them, namely; a transformer, diode, capacitor(s), the fuse (mentioned above) and magnetron (think of it as a specialist radio valve - similar to what your gramps once had, but has a specially tuned cavity)

Did I mention thousands of volts and high frequencies that are powerful enough to vibrate water molecules including the liquid in human brains ?