Atlantic Electric - Anyone used them?

oscarhugo

I was promised the refund too.The times I rang them and they said the cheque was in the post, then they said I'd never been promised it. In the end Energy watch got me my refund. Never again. If they promise you a refund get it in writing!

'Sfunny -- I'D forgotten all about any rebate [if I ever knew about it] until a cheque for 43-quid-odd arrived a coupla weeks ago!

NOW I'm seriously thinking about switching to RSPB Energy [ain't they part of the same group now that Atlantic's been swallowed by Scottich+Southern?] to be a bit greener if a bit poorer.

wheatley_2

I’m thinking about moving from British Gas to Atlantic Electric but very nervous about companies springing up and offering fantastic deals.
Has anyone decided to move back to their original supplier and was there any problems with the move? Has anyone reported any faults and felt like their request was shoved to the back of the queue?
My savings would be fantastic but I’m worried about the customer service side and how quick any of my problems are dealt with. Thought I would speak to the people that know.

Cheers
Nicola

loon_2

as has been said before, southern have said that they will not increase their prices until jan 05. seeing as atlantic is part of southern, you'll find that they will only be cheaper for about a month.

gaggyball

I have used Atlantic for the past 2 years without any problems.

When I signed up they were offering one months rebate of the fixed amount each year and true to their word I have recieved 2 cheques so far.

The only gripe is that I don't get the meter read very much but I don't think that is their responsibility?

nh

I got the one month's refund without asking! And I only knew about it because of posts on here, I didn't even think I was entitled to it. There was nothing about it when I signed up (through uswitch). I was going to have a go but they just sent it to me.