Tesco Credit Card & Distance Selling Act

MJay

Hi There,
I am disabled. Following an internet search, I bought a rise & recline chair from a retailer on the assurance that I had a 60 day return guarantee if unsuitable (as per a telephone conversation with their sales rep). A VAT refund was also promised because I am disabled. I paid by Tesco Credit Card.

The chair was not as stated in the advert i.e. it promised lumber support and showed this in a diagram representation. This was not there.

I telephoned and emailed the retailer a day or two later and persisted in contact over three months. The site owner wanted collection fees and even when I agreed to pay, did not follow through. He made promises but never kept them and even the promised Tax refund was never given.

I eventually put the matter in the hands of the Credit Card company who denied responsibility and spoke of ‘personal choice’ in relation to the goods not being suitable. I took independent advice and was assured that because the diagrams were misleading, my prompt reply in telling the company the chair was unsuitable, I am covered by the Distance Selling Act.

The Tesco consumer advice person was so rude and abusive in his manner of refusal, I complained to his supervisor and insisted all future contact with them is in writing.

That was five weeks ago and I have heard nothing since. The chair cost £540, is huge and occupies a great space in my living room which means I cannot get one that does meet my needs. What can I do?

JASMIN_2

I have been looking for a credit card which offers purchase protection but it not to exist now a days. I have a problem a few months ago with some theatre tickets which I bought and when I got to the theatre they did not exist however I was unable to get my money back through my credit card.

So I have been looking for a credit card which offers this.

Anyone help!