Interparcel, not as cheap as they seem

chipotle_2

sent a parcel with this company to Latinamerica on the 7th of March. They are brokers for DHL and other couriers. They prices are lower than those offered by couriers but when things go wrong, they do not want to know.

My parcel has yet to reach its destination with the 'Express' service. It took Interparcel over 5 days to realise something was wrong and put on their online tracking system that the parcel was being 'traced' but to this date they have NEVER EVER EVER called or emailed me to explain what is happening despite numerous phone calls and emails I have sent them.

You think you'll save money with people with Interparcel, and they are more than happy to take your money, however their after-sales customer service is simply NON-EXISTENT.

WARNNG: DO NOT USE THIS COMPANY. Go direct with the couriers instead. You'll pay more, but there'll be there for you should something go wrong.

Brooker_Dave

chipotle wrote: »

sent a parcel with this company to Latinamerica on the 7th of March. They are brokers for DHL and other couriers. They prices are lower than those offered by couriers but when things go wrong, they do not want to know.

My parcel has yet to reach its destination with the 'Express' service. It took Interparcel over 5 days to realise something was wrong and put on their online tracking system that the parcel was being 'traced' but to this date they have NEVER EVER EVER called or emailed me to explain what is happening despite numerous phone calls and emails I have sent them.

You think you'll save money with people with Interparcel, and they are more than happy to take your money, however their after-sales customer service is simply NON-EXISTENT.

WARNNG: DO NOT USE THIS COMPANY. Go direct with the couriers instead. You'll pay more, but there'll be there for you should something go wrong.

I've always had great service from Interparcel, on the few occasions things have not gone to plan they've always rung or e-mailed, and they've never lost anything.

custardy

ah now we have thread here and in vent......................

chipotle_2

custardy wrote: »

ah now we have thread here and in vent......................

yes, and you clearly have the time to read them all. do you work for interparcel yourself, i wonder?

evidently being 'sleep-deprived' as described, is not enough to put you off wasting your time browsing the web.

chipotle_2

Brooker_Dave wrote: »

I've always had great service from Interparcel, on the few occasions things have not gone to plan they've always rung or e-mailed, and they've never lost anything.

Good for you. However, other people's experience may be different. Anyone looking into using Interparcel should ask DHL what they think of this company first and then risk wasting their time and money with Interparcel.

grayme-m

chipotle wrote: »

yes, and you clearly have the time to read them all. do you work for interparcel yourself, i wonder?

evidently being 'sleep-deprived' as described, is not enough to put you off wasting your time browsing the web.

The answer to your question is in his sig.

chipotle_2

grayme-m wrote: »

The answer to your question is in his sig.

it is indeed!

custardy

yes i work for them,you found me out.
i slip packages for them into the rm system

ps saw your 3rd verbatim post in the ebay section

chipotle_2

custardy wrote: »

yes i work for them,you found me out.
i slip packages for them into the rm system

ps saw your 3rd verbatim post in the ebay section

yikes!

rather than sleep-deprived it seems life-deprived to me! i wonder if Inteparcel could do something useful and bring you a life, matey!

I also wonder if poor old postman pat knows about the 'darker' side to him ...
hahaha :eek:

grayme-m

chipotle wrote: »

yikes!

rather than sleep-deprived it seems life-deprived to me! i wonder if Inteparcel could do something useful and bring you a life, matey!

I also wonder if poor old postman pat knows about the 'darker' side to him ...
hahaha :eek:

Were all your 'numerous phone calls and emails' you have sent to Interparcel so charming...? :think:

custardy

i like people who post in adversarial tones,i get a warm glow reading the venom