keyboard failure

jockettuk

Hi we have a dell pc. This morning switiching on pc it came up with keyboard failure .. then asks you to press F1 which you cant because keyboard failed.. we bought new keyboard still the same

saying Drive 0 not found : seriel ATA, SATA-0
Strike the F1 key to continue, f2 to run set up utility

if you leave it on it sometimes goes through the motions and goes to the log on page but the mouse doenst move looks like its frozen.

we still cant do anything with the pc

any ideas of what we can do

thanks

rose

ukmike

Start/all programms/accessories/accessability/on-screen keyboard.
This will at least give you access to the *F* keys.

scheming_gypsy

if they can't get into windows they can't do anything with the on screen keyboard. The problem isn't with the software but seems as though the motherboard might be goosed.

You need to try and hit F2 to get into the BIOS and make sure your hard drives are still set up in there. it's possible the CMOS battery could have gone so it isn't remembering the settings, including the USB ports and disabled them which has disabled the mouse. Although that could be difficult if the keyboard is USB as well.

h34v3ns3nt

jockettuk wrote: »

saying Drive 0 not found : seriel ATA, SATA-0
Strike the F1 key to continue, f2 to run set up utility

There seems to be a bigger issue here

This is your computer telling you it cannot find the hard drive. Without the hard drive you wont be able to boot into windows. Assuming your hard drive isnt goosed it could just be CMOS settings, at worst its a dead motherboard.

As with the other replies on here, first thing to try is resetting the CMOS, switch off your computer. There is a little plastic header which should be located very close to the silver round battery on the motherboard (you will need to open up the case), the platsic tab will occupy 2 of 3 pins, move it to the 2nd and 3rd pins (to the right usually) and wait 10 seconds, then move it back to the 1st and 2nd pins and restart your computer.

I always keep an old PS2 keyboard handy for any keyboard problems, i may have while in the BIOS/POST

jockettuk

thanks... he is trying to get into f2 but nothing mabey it is motherboard which means a new pc.. will keep trying thanks

jockettuk

thanks everyone..

he took the battery out left it for 10 seconds it on and was able to get to the f1 key and its working yippee:j :j :j :j

big huge thanks :T for this

h34v3ns3nt

Same thing as clearing the CMOS, albeit the more aggressive approach! lol

jockettuk

h34v3ns3nt wrote: »

Same thing as clearing the CMOS, albeit the more aggressive approach! lol

lol he tried the other way first but couldnt do it so took out the battery instead.. thanks again for all your advice.. this website is fantastic

rose