Registry damaged and corrupted

Jo4

When I put the computer on the internet for the first time it brought up a message from Messenger Service stating "Message from local system to user Critical Error Message - Registry Damaged and corrupted.To fix this problem:Open Internet Explorer and type: www.registrycleanerxp.comOnce you load the web page, close the message windowAfter you install the cleaner program you will not receive any more reminders or pop-ups like this.Visit https://www.registrycleanerxp.com" IMMEDIATELY!Any idea what is wrong with this computer?I downloaded the free version. 7.5, of AVG and it won't install, it gives the message, Local machine installation failed.Installation:Error action failed for file avg.7core.sys: starting service...Insufficient system resources exit to complete the requested service. [1450]

albertross_2

Is this an old XP laptop that has never been updated? Does it have service pack 2 on yet? Are you using a router or a modem? If the latter, make sure your firewall is on.

www.windowsupdate.com

don't go to the website in the message btw.

ABH_3

Jo4 wrote: »

When I put the computer on the internet for the first time it brought up a message from Messenger Service stating "Message from local system to user Critical Error Message - Registry Damaged and corrupted.To fix this problem:Open Internet Explorer and type: www.registrycleanerxp.comOnce you load the web page, close the message windowAfter you install the cleaner program you will not receive any more reminders or pop-ups like this.Visit https://www.registrycleanerxp.com" IMMEDIATELY!Any idea what is wrong with this computer?I downloaded the free version. 7.5, of AVG and it won't install, it gives the message, Local machine installation failed.Installation:Error action failed for file avg.7core.sys: starting service...Insufficient system resources exit to complete the requested service. [1450]

Sounds like you took an unsecured copy of windows onto the internet ie: pre xp2. If that's the case, you really should run windows update Start\Windows Update or download it from here: http://www.softwarepatch.com/windows/xpsp2.html and install it. This will stop you getting Windows Messenger pings\alerts (Windows Messenger is a means of communicating over computers, not to be confused with MSN). You should probably download and install the Windows Malicious Software Tool: http://www.microsoft.com/downloads/details.aspx?familyid=ad724ae0-e72d-4f54-9ab3-75b8eb148356&displaylang=en it might be able to do something. All of this assumes you can get into windows of course, which I am assuming you can as you tried to install AVG etc.

If you can't get into windows, then you need this guide here:
How to recover from a corrupted registry that prevents Windows XP from starting: http://support.microsoft.com/kb/307545 but only use this information if you can't get back into windows.

If you can access windows, once you've got sp2 installed. You might like to try installing and checking some of these programs:

AntiSpyware:
http://www.lavasoft.nu/software/adaware/...
http://www.safer-networking.org

You might also consider scanning and cleaning your registery with CCleaner:
http://www.ccleaner.com to remove the rubbish that the program you installed that caused all these problems has undoubtedly installed.

Once you have your system up and running and secure again, you may receive popups from various websites. Though it maybe tempting to believe they are working in your best interests. Please don't be tempted, most of them want you to install some rubbish that you would be better off avoiding on your system. If you're in any doubt, close the popup and come and post on here someone will answer your plea and tell you if you need to use such a program.

HTH

Donnie

Disable Windows Messenger

On your keyboard, press the Flying Windows key + the Pause Break and tell us the information written under System and Computer.

As for installing Service Pack 2 on top of a possibly infected system...let's get a little more info on your system first.

Firewall installed etc?

Browntoa

http://www.emsisoft.com/en/malware/?Adware.Win32.RegistryCleanerXP

RegistryCleanerXP is a rogue security program that shows false Warning messages. It also shows misleading scan Results. It also uses aggressive advertising and can also install through Trojan exploits.
Characteristics:

• It shows false Warning messages.
• It also shows misleading scan Results.
• It can also install through Trojan exploits.
• It also uses aggressive advertising.

Browntoa

Download Superantispyware free home version (big Blue button)

http://www.superantispyware.com/supe...freevspro.html

Install it and double-click the icon on your desktop to run it.

· It will ask if you want to update the program definitions, click Yes.
· Under Configuration and Preferences, click the Preferences button.
· Click the Scanning Control tab.
· Under Scanner Options make sure the following are checked:
o Close browsers before scanning
o Scan for tracking cookies
o Terminate memory threats before quarantining.
o Please leave the others unchecked.
o Click the Close button to leave the control center screen.
· On the main screen, under Scan for Harmful Software click Scan your computer.
· On the left check C:\Fixed Drive.
· On the right, under Complete Scan, choose Perform Complete Scan.
· Click Next to start the scan. Please be patient while it scans your computer.
· After the scan is complete a summary box will appear. Click OK.
· Make sure everything in the white box has a check next to it, then click Next.
· It will quarantine what it found and if it asks if you want to reboot, click Yes.
· To retrieve the removal information for me please do the following:
o After reboot, double-click the SUPERAntispyware icon on your desktop.
o Click Preferences. Click the Statistics/Logs tab.
o Under Scanner Logs, double-click the SUPERAntiSpyware Scan Log.
o It will open in your default text editor (such as Notepad/Wordpad).
o Please highlight everything in the notepad, then right-click and choose copy.
· Click close and close again to exit the program.
· Please paste that information here for me

Jo4

albertross wrote: »

Is this an old XP laptop that has never been updated? Does it have service pack 2 on yet? Are you using a router or a modem? If the latter, make sure your firewall is on.

www.windowsupdate.com

don't go to the website in the message btw.

It is an old computer, don't know about being updated, it is not mine. It doesn't have service pack 2, how do I get it? I am using a modem, how do I put the firewall on?

Jo4

ABH wrote: »

Sounds like you took an unsecured copy of windows onto the internet ie: pre xp2. If that's the case, you really should run windows update Start\Windows Update or download it from here: http://www.softwarepatch.com/windows/xpsp2.html and install it. This will stop you getting Windows Messenger pings\alerts (Windows Messenger is a means of communicating over computers, not to be confused with MSN). You should probably download and install the Windows Malicious Software Tool: http://www.microsoft.com/downloads/details.aspx?familyid=ad724ae0-e72d-4f54-9ab3-75b8eb148356&displaylang=en it might be able to do something. All of this assumes you can get into windows of course, which I am assuming you can as you tried to install AVG etc.

If you can't get into windows, then you need this guide here:
How to recover from a corrupted registry that prevents Windows XP from starting: http://support.microsoft.com/kb/307545 but only use this information if you can't get back into windows.

If you can access windows, once you've got sp2 installed. You might like to try installing and checking some of these programs:

AntiSpyware:
http://www.lavasoft.nu/software/adaware/...
http://www.safer-networking.org

You might also consider scanning and cleaning your registery with CCleaner:
http://www.ccleaner.com to remove the rubbish that the program you installed that caused all these problems has undoubtedly installed.

Once you have your system up and running and secure again, you may receive popups from various websites. Though it maybe tempting to believe they are working in your best interests. Please don't be tempted, most of them want you to install some rubbish that you would be better off avoiding on your system. If you're in any doubt, close the popup and come and post on here someone will answer your plea and tell you if you need to use such a program.

HTH

I hadn't read your message when I posted previously. I will try this when I am at the computer later.

Browntoa

go to the www.windowsupdate.com site and let it do the Service pack 2


it won't do that if it is not a proper copy of XP

I would run superantispyware fiirst, then do the update as its better to do Service pack 2 after the sytem is clean, rather than the other way round

Jo4

Gee, I am amazed at all the help I get on here and for all the prompt responses from people to help me to get someone elses computer fixed!! :T :A

I will try to get the computer fixed when I am at the computer again, possibly this evening!! THANKS for all the help!! :j