Oakridge Direct - any experiences?

Bayesian_Roller

Looking to buy a matching sofabed and a 2-seater. These guys seem to have a decent selection, but couldn't find any reviews or opinions on the Net. Anyone here bought something from them?

TIA

patchkipper

I think Oakridge could be linked to Kirkdale Direct, check the address? If so, we've had two sofas from them and they were brilliant. No complaints, one sofa had a tiny fault and they were very good at arranging the replacement. You save such a lot, I don't think I'll ever go anywhere else.

Hope this helps.

Robboseven

We bought a Madrid sofa, two armchairs and 2 sets of covers from them five years ago and we are very happy with them. It's worth getting the extra covers, we have a summer set and a winter set. Although they are very hard wearing it's like having a new suite twice a year! When you buy from them they put you on the mailing list for an offer they have for reduced sets of covers once a year, worth bearing in mind.

Only one small thing. The loose covers can be a bit baggy around the base of the chairs. The way to get over this is to pin them down using spiral upholstery pins which you can get in soft furnishing departments of John Lewis etc.

MrsMW

We've bought sofas from them twice and been very happy with them. The delivery men were brilliant, kept phoning to say when they expected to arrive and very careful when bringing the stuff in. We had a small problem when a zip on a cushion broke, but there was no problem in getting a replacement. We only got rid of the first sofas when we moved house and changed colour schemes.

Bayesian_Roller

Thanks to y'all! Ordered the sofabed and a 2-seater from the Turin set. Will post experiences when they arrive.

avrilallan

bought 2 sofas from Madrid range 12 years ago. Service was excellent. To date no fading, no wear or tear. Excellent quality, they still look fantastic, almost like new.

I am replacing them for leather and have gone back to Oakridge. So far they have called twice to arrange delivery.

Very polite and customer friendly. Excellent communication and excellent product AND I am very fussy, so it must be good quality.

Marks out of 10 must be 10/10 :j

Dennis99

Used the group of companies for years, they are under the one umbrella these days as Sofa Sofa.

http://www.sofasofa.co.uk/

ChrisccJ

We ordered a sofa from SofaSofa 'Oakridge' in early August which took 11 weeks to be delivered - not the stated 4-6 weeks on the order confirmation or the ‘usually within 4 weeks’ on your website. We were never contacted by them and had to chase for information. A first delivery date of about 10 weeks was provided. This was cancelled the day before delivery as apparently they had no fabric! I had arranged to be off work to be in and could not cancel day-off.

As the sofa is not what we expected - reminded us of sitting on a sofa in a caravan - we have asked for it to be collected as per the promised ‘complete peace of mind’. We were given a collection date 5 weeks and 3 days after we them AND told it had to be immaculate as when delivered. With 3 children this effrectively means we cannot use a room for 5 weeks in order for the sofa to be returned as new.

Customer service is poor and abrupt at best. E.g. phoning to ask for the sofa to be collected we were abruptly told to email. We emailed and got no response. We phoned to be told that they had written. We have received no letter but have now had an abrupt phone call stating the 5 week and 3 day response with a take it or leave it attitude.

After complaining they gave us a new collection date of today between 2 and 5 - again I took time off work. This afternoon I was phoned to be told they were coming between 6 and 9. At 8.30pm I was phoned to be told by a driver who clearly did not care at all about service that they were not coming today at all as they did not have time...

I wish I had never had any dealings with them and certainly will not ever again. I wait to see when they will ever come and get the sofa and give me my £700 back - they've had it for 3 1/2 months already..,

VanMan2007

Bayesian_Roller wrote: »

Looking to buy a matching sofabed and a 2-seater. These guys seem to have a decent selection, but couldn't find any reviews or opinions on the Net. Anyone here bought something from them?

TIA

My mum has bought two sofas from them which have lasted many years. I was there for the delivery of the second "generation", a 2-seater and 3-seater, and the delivery guys were very helpful, friendly and professional.

I would definitely use them based on her experiences.

WinstonSophie

Delivery is rather slow as furniture is made to order. We are pleased with what we ordered for a flat we let BUT we ordered matching scatter cushions at the same time. This was in May & we still haven't received them, just excuses about suppliers & dates which keep changing. I have asked for a refund but am still waiting a week later.